Business Analyst

The Opportunity

What You'll Be Doing

• Building strong working relationships with IT colleagues, central office departments, and remote locations
• Leading meetings to understand how teams work today, what they need, and where technology could help
• Recommending improvements and new solutions that support organizational goals, while setting clear expectations with stakeholders
• Representing the IT department on committees, focus groups, and cross-departmental initiatives

• Gathering and documenting requirements, process changes, data elements, and business rules
• Turning those requirements into clear functional documentation for technical teams
• Working with internal developers and vendors to design and deliver solutions
• Maintaining project documents such as requirements, traceability matrices, process flows, test scripts, and decision logs
• Leading testing from test plans through defect tracking and user acceptance, then supporting rollout and training

• Owning a portfolio of work, setting your own priorities, and keeping leaders informed on progress
• Leading small to mid-sized projects and informally mentoring fellow analysts
• Communicating with user groups about significant events

• Providing functional support for assigned applications, including upgrades, patches, and fixing application and interface problems
• Assessing the urgency of production issues, restoring service quickly, and documenting root causes to prevent repeat problems
• Being available for on-call or after-hours support when needed
• Giving advanced help to end users and building support guides and training materials
• Working with outside vendors, tracking their deliverables and service levels, and escalating concerns when appropriate
• Looking for ways to automate, streamline, and get more value from existing systems, and keeping up with industry trends

What You Bring

• 4–7 years of experience supporting ERP or similar enterprise systems in a business analyst or related role (equivalent education and experience considered)
• A bachelor's degree in a related field is highly desirable
• Proven ability to lead requirements gathering and functional design on your own
• Experience across the system development lifecycle
• Strong analytical thinking, accuracy, organization, and initiative
• Skill leading stakeholder meetings and working in cross-functional teams
• Knowledge of project management methods and a commitment to quality and continuous improvement
• Experience with ERP and HR/payroll systems, including modules such as HR, payroll, and labor distribution, is strongly preferred
• Excellent verbal, written, and interpersonal communication skills