Business analyst

Key Responsibilities

Business & Process Analysis

• Define, analyze, and optimize end-to-end insurance and claims processes, including FNOL, adjudication, underwriting, policy servicing, and billing.

• Conduct AS-IS and TO-BE process mapping using BPMN or similar methodologies.

• Identify process gaps, inefficiencies, and opportunities for automation or transformation.

• Support the creation of business rules, process documents, workflow diagrams, and SOPs.

Requirements Elicitation & Documentation

• Lead requirement-gathering workshops with SMEs, product owners, and cross-functional teams.

• Translate business needs into clear user stories, epics, and acceptance criteria.

• Document functional and non-functional requirements, use cases, and business logic.

• Ensure alignment of requirements with product vision, compliance needs, and system capabilities.

Techno-Functional Collaboration

• Provide techno-functional insights to development and QA teams.

• Validate the feasibility of user stories and support technical teams in solution design.

• Work closely with architects to evaluate API requirements, data flows, and system behavior.

• Assist with data analysis, reporting requirements, and interface specifications.

Agile Delivery & Testing

• Participate in Agile ceremonies, including backlog grooming, sprint planning, and retrospectives.

• Support QA teams in developing test scenarios and validating requirements.

• Conduct or coordinate User Acceptance Testing (UAT), defect triage, and sign-off.

• Provide post-deployment support and update documentation as required.

Required Skills & Experience

• Proven experience as a Business Analyst or Process Analyst in insurance and claims.

• Strong ability to define processes, map workflows, and identify optimization opportunities.

• Expertise in requirements elicitation and documentation, user stories, and acceptance criteria.

• Solid techno-functional background with the ability to bridge business and IT teams.

• Hands-on experience with tools such as JIRA, Confluence, Visio, and Lucidchart.

• Strong understanding of data, integrations, and system behavior within insurance ecosystems.

• Experience working in Agile/Scrum environments.

• Excellent communication, stakeholder management, and analytical skills.

Preferred Qualifications

• Experience with platforms such as Guidewire, Duck Creek, or similar insurance systems.

• Knowledge of insurance regulatory and compliance requirements.

• Certifications such as CBAP, CCBA, ECBA, PSM, CSM, LOMA, or AINS.

• Exposure to APIs, SQL, or data analysis techniques.