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IC

Business Analyst

Infinite Computer Solutions
🇺🇸 United States
On-site
2 months ago
  • triage
  • CRM
  • Power Platform
  • Power Apps
  • Power Automate
  • Power BI
  • Agile
  • Scrum
  • UML
  • CBAP
2 months ago
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Job description

Business Analyst
Key Responsibilities:
·        Partner with business stakeholders to understand strategic objectives, business challenges, and operational needs.
·        Lead requirements gathering sessions, workshops, and interviews to define business and functional requirements.
·        Document functional requirements, user stories, acceptance criteria, and workflows.
·        Translate business requirements into detailed functional specifications, user stories, process flows, and acceptance criteria.
·        Collaborate with solution architects, developers, QA analysts, and project managers throughout the software development lifecycle.
·        Support solution design by validating that proposed functionality meets business needs.
·        Collaborate with developers to ensure requirements are implemented correctly.
·        Develop training materials, user guides, and conduct end-user training.
·        Assist in UAT planning, execution, and defect triage.
·        Provide ongoing business support and enhancement requests for post-implementation.
 
Required Skills & Qualifications:
·        5+ years of Business Analyst experience with 3+ years in Dynamics 365 CE.
·        Strong understanding of Customer Service, Case Management, Omnichannel, and CRM processes.
·        Familiarity with Power Platform (Power Apps, Power Automate, Power BI).
·        Experience with Agile/Scrum methodologies, backlog grooming, sprint planning.
·        Strong skills in process mapping, documentation (BPMN/UML), and user story writing.
·        Ability to communicate with both technical teams and business stakeholders.
·        Experience in Medicaid, healthcare, or public sector programs (SNAP, TANF, LTSS, etc.) is a plus.
·        Preferred Certifications: Dynamics 365 Fundamentals (CRM), Business Analyst certifications (IIBA, CBAP, or PMI-PBA).
 
  • Qualifications: Graduate
  • Range of Year Experience-Min Year: 6
  • Range of Year Experience-Max Year: 8

Business Analyst · Infinite Computer Solutions

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