Business Analyst

Job description

The OnBase Business Application Analyst is responsible for the design, configuration, support, and optimization of the 

OnBase enterprise content management (ECM) system. This role serves as a liaison between IT and business units, ensuring that OnBase 

solutions align with organizational workflows and compliance standards. Analysts play a key role in enhancing document management, 

workflow automation, and system integration to improve operational efficiency. 

Key Responsibilities: 

• Deploy, configure, and maintain OnBase Solutions (Processor Models, Workflow, Unity) 

• Analyze business processes and pursue application improvements 

• Troubleshoot and resolve system issues and user-reported problems. 

• Collaborate with peers and infrastructure teams to optimize workflows. 

• Maintain security protocols and compliance standards under our application umbrella 

• Document processes and provide technical support for application systems. 

• Analyze and improve delivery performance 

using relevant tools and metrics. 

• Maintains on-call availability to respond to application inquiries; must be flexible and available with the scheduling. 

Key Skills & Qualifications: 

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred). 

• 5+ years of experience with OnBase administration and development. 

• Proficiency in SQL, scripting, and understanding of databases 

• Monitoring Dynatrace, Splunk, and Moogsoft skills 

• Tickets/Projects ServiceNow, Clarity experience 

• Ability to troubleshoot technical issues and work collaboratively with cross-functional teams. 

• Excellent communication and problem-solving skills. 

• Qualifications: Graduate
• Range of Year Experience-Min Year: 8
• Range of Year Experience-Max Year: 10