Bulk - Ground-Floor Supervisor

Job Title: Ground-Floor Supervisor

Reports to: Outbound Manager

Position Band: C

Business unit: NVS

Prepared by: Warehouse Operations Manager

Date: Dec 25

Main purpose of the role

The Ground-Floor Supervisor is responsible for overseeing and leading operations on the ground floor. Areas of responsibility include, Bulk, WID/WID_L, VNA, Fridges, NWL, HAZ/ANA, CDs and despatch. Key responsibilities include, supervising daily activities to ensure smooth and efficient workflow. Driving performance to meet productivity and quality KPI’s. Ensuring full compliance with Standard Operating Procedures and Health & Safety regulations. Effectively utilising the Warehouse Management System to optimise operational efficiency. The ideal candidate will possess a good understanding of warehouse systems (particularly KiSoft and IFS)

Key Responsibilities

Process improvement & Efficiencies

• Identify inefficiencies and suggest improvements to increase throughput
• Ensure good practise is adopted and maintained so as to support the maintenance and improvement of standards, reducing the levels of product returns and customer complaints
• Maximise staff utilisation
• Proficient on writing and reviewing work instructions. Ensuring they are kept up to date with changes made

Systems & Data Management

• Maintain a good working knowledge of KiSoft & IFS
• Identify and use system data to monitor performance, maximise the picking and replenishment processes for all ground floor areas, including despatch.  
• Support cross-training of Team Leaders and operatives within the Ground-Floor departments and ensuring development of team members
• Ensure accurate inventory movements and order tracking through system utilisation

Leadership

• To demonstrate and foster a leadership culture within the Warehouse to ensure the adoption of a ‘can do’ attitude by all reports
• Lead and train Assistant Supervisors and Team Leaders in pursuit of operational targets and Company values.
• Encourage and motivate staff to reduce turnover and maximise potential
• Provide encouragement to Assistant Supervisor and Team Leaders, including communicating team goals and identifying areas for new/additional training within the management structure.
• Able and willing to challenge and confront operatives

Administration

• Ensure all admin duties are completed accurately and to specific deadlines
• Responsible for query resolution relating to order and stock issues for all of the Ground-Floor departments
• Ensuring investigations & disciplinaries are thoroughly completed and in a timely manner

Communication and Collaboration

• Liaise with other departments (First-Floor, Stock Control, Replenishment, Customer Services, Transport) to ensure efficient service and availability is always provided
• Conduct regular Team huddles with Team Leaders and operatives
• Act as a point of contact for all Ground-Floor operational queries during the evening shift
• Listen to team members feedback and resolve any issues or conflicts through mediation or informal meetings

Health & Safety

• Always Ensure Health & Safety compliance
• Promote a safety-first culture and ensure all staff are trained and equipped appropriately
• Be aware of relevant risk assessments and Fire risk assessments

Other Duties

• Be familiar and aware of Standard Operating Procedures
• Report to the Outbound Manager any matters that adversely affect the protection of the company’s stocks or premises
• Assist when required with other functions within the warehouse operation, including supervising other departments as and when requested
• Perform any other reasonable duties as the role and business dictates
• Support the Outbound Manager and Assistant Outbound Manager

Personal attributes: Qualifications, experience, skills, knowledge and competencies required to fulfil the role

Essential

• Minimum 3 years’ experience working in an operational logistics environment
• Self-motivated and results focused/driven
• Attention to detail
• Able to work under pressure and to tight deadlines
• Able to work both on their own and in a team
• PC literate  

Desirable

• Excellent communication and relationship building skills
• Strong Oral and Written Skills
• Proficient knowledge of Health and Safety
• Mature, credible individual who can communicate at all levels within the organisation and gaining respect from their staff
• Proven employee training track record
• GCSE A – C or NVQ Level 2 or equivalent