Builder/Developer-IV

Artech LLC

🇺🇸 United States

On-site

Senior

2 weeks ago

$90 – $100 / hour

ServiceNow
Certified System Administrator
CAD
ITIL
JavaScript
REST API
SOAP
OAuth
GitHub
GitLab
Splunk
SailPoint
CI/CD
ACLS
AI

2 weeks ago

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Recommended Minimum Requirements
Experience
Required

8-12+ years of overall IT experience
5-8+ years of hands-on ServiceNow experience
Experience leading platform implementations or major enhancement programs
Experience mentoring developers and administrators
Experience working in enterprise-scale environments (multiple integrations, governance controls, SDLC processes)

Preferred

Experience leading ServiceNow transformations or platform consolidations
Experience with managed service providers and offshore development teams
Experience supporting regulated organizations (audit, compliance, security requirements)

Core Certifications
Must Have

ServiceNow Certified System Administrator (CSA)
- Foundational certification for all ServiceNow professionals.
ServiceNow Certified Application Developer (CAD)
- Demonstrates development, scripting, APIs, business rules, and application architecture expertise.
ITIL 4 Foundation
- Essential for understanding Incident, Change, Problem, Request, CMDB, and service management processes.

Strongly Preferred
At least one implementation specialist certification:

CIS-ITSM (Certified Implementation Specialist - ITSM)
CIS-Discovery
CIS-Service Mapping
CIS-CMDB / Data Foundations
CIS-CSM (if customer workflows are in scope)
CIS-HRSD (if employee workflows are in scope)

These certifications are frequently seen on senior ServiceNow architects and consultants. For example, one ServiceNow architect candidate in your environment had CSA, CAD, CIS-CSM, and CIS-HRSD certifications alongside 12+ years of experience.

Technical Skills
Platform Development

JavaScript
Glide APIs
Script Includes
Business Rules
Client Scripts
Flow Designer
Workflow Automation
App Engine Studio

Integration Expertise
Your internal role definitions emphasize strong integration capabilities.

Required experience with:

REST APIs
SOAP APIs
Integration Hub
MID Server
OAuth
Event-driven integrations
Web services

Bonus:

GitHub/GitLab
Splunk
SailPoint
Monitoring tools
Identity platforms
CI/CD pipelines

Platform Administration & Operations
They should be able to:

Perform upgrades
Manage cloning strategies
Troubleshoot platform performance
Administer users, groups, and roles
Configure ACLs
Govern plugins and integrations
Support platform security and compliance
Manage release and deployment processes

These capabilities are consistently reflected in your recent ServiceNow interviews and role descriptions.

Architecture & Design Skills
A lead engineer should be able to:

Design scalable ServiceNow solutions
Define data models
Establish development standards
Ensure upgrade-safe architecture
Lead CMDB and CSDM strategy
Review technical designs from other developers
Make governance decisions

I would expect them to demonstrate architecture experience, even if they are not formally titled "ServiceNow Architect."

Leadership Competencies
A true Lead Engineer should also:

Lead technical discussions
Mentor junior developers
Conduct design reviews
Drive platform standards
Coordinate work across teams
Communicate effectively with executives and technical staff
Translate business requirements into technical solutions

AI & Modern ServiceNow Skills
Given where COUNTRY is headed, I would add:
Preferred Experience

Now Assist
AI Search
Virtual Agent
AI-powered workflow automation
Responsible AI governance
Knowledge management automation

These align directly with the AI-related expectations in your ServiceNow role definitions.

Builder/Developer-IV · Artech LLC

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