Build Analyst/Desktop Engineer

Build Analyst/Desktop Engineer

Location: Toronto, ON

Onsite Flexibility: Hybrid — 2 days per week onsite (subject to change)

Contract Details

• Position Type: Contract
• Contract Duration: 18 months (with potential for extension; conversion to permanent possible)
• Pay Rate: C$55.00–C$66.00 / Hour (CAD)
• Shift / Schedule: Core business hours, with some flexibility outside of regular business hours
• Travel Requirements: Not required

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Job Summary

We are looking for aproactive and skilled Desktop Engineer to join our IT team. This role is focused on troubleshooting and resolving compliance issues across the organization's Windows devices, ensuring that systems remain up-to-date and aligned with security standards. In addition to fixing non-compliant devices, you will also develop automation to streamline the resolution of recurring issues, enabling proactive compliance management.

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Key Responsibilities

Device Compliance Management

• Diagnose and resolve compliance issues related to OS patching, Office patching, driver updates, and other system configurations.
• Analyze root causes of non-compliance, document findings, and implement corrective actions.
• Maintain detailed records of non-compliance resolutions and follow up on unresolved issues to ensure timely compliance.

Automation Development

• Develop and implement automation scripts (primarily using PowerShell) to proactively address common compliance issues across the device fleet.
• Collaborate with IT teams to identify systemic issues that can be resolved through automation and standardized processes.
• Test and deploy automated solutions that support patching, driver updates, and other routine maintenance tasks.
• Design client-focused solutions that meet business requirements.

System Maintenance and Updates

• Maintain ownership of certain Enterprise applications, including engaging with vendors and reviewing version releases to identify any potential impacts in our environment.
• Monitor and apply Windows OS updates, Office patching, and device driver updates to ensure systems are consistently up-to-date.
• Work with the endpoint management team to roll out patches and updates effectively, minimizing disruption to users.
• Assist with Windows 11 upgrades and configurations to meet current compliance standards and ensure smooth transitions.

Troubleshooting and Support

• Provide advanced support for escalated issues related to patching, drivers, and other compliance-related problems.
• Communicate with end-users as needed to minimize impact and keep them informed during troubleshooting and updates.
• Collaborate closely with helpdesk and endpoint management teams to improve support workflows for compliance.

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Required Skills

• Extensive knowledge of Windows 11, including OS configurations, patching, and driver management.
• Proficiency inPowerShell scripting for automation and maintenance tasks.
• Familiarity with patch management tools, endpoint management solutions, and automation frameworks.
• Strong problem-solving skills and a detail-oriented approach to troubleshooting and compliance.

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Preferred Skills

• Extensive experience with endpoint management platforms, such asMicrosoft Endpoint Manager (Intune) or SCCM.
• Understanding of security compliance requirements and best practices for device management.

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Education Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• Relevant certifications are not required but nice to have: CompTIA A , CompTIA ITF , or Microsoft Certified: Modern Desktop Administrator Associate.

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Required Experience

• 6 years of experience in desktop support or maintenance with a focus on compliance and patch management.

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Work Environment / Physical Requirements

• Hybrid work model — 2 days per week onsite (subject to change).
• Core business hours with some flexibility outside of regular business hours.
• Overtime is not typically required.
• No rotation.
• Contractor will have access to customer data.

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Important Notes

• Interview process: 2 rounds, most likely virtual interviews.

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• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

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About the Client

This client is a leading financial services and banking institution operating across Canada and internationally, employing thousands of technology professionals including build analysts, desktop engineers, solutions developers, and IT specialists who support large-scale enterprise infrastructure. The organization is known for its collaborative team culture, long-term contractor relationships, and emphasis on agility within fast-paced environments.

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About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

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Job Number: 26-16877Industry: Engineering

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