Club Manager - Fitness Centre

Candidate should be NZ or AU citizen only

About the Role
This client under fitness industry, the world’s largest co-ed fitness franchise with over 4,000 clubs worldwide; we believe fitness is more than a workout—it’s about improving quality and quantity of life.

We are looking for a motivated and people-focused Club Manager to lead daily club operations, drive membership growth, and deliver an exceptional member experience. This role is ideal for someone who thrives in a fast-paced, goal-driven environment and is passionate about helping others achieve their health and fitness goals.

This is a strong career pathway opportunity with structured training, development, and progression.

Key Responsibilities
As a Club Manager, you will be responsible for:

• Driving new member acquisition through lead generation and conversions

• Engaging with leads and existing members through calls, follow-ups, and in-person interactions

• Delivering outstanding customer service and building long-term member relationships

• Supporting Personal Trainers by generating and referring qualified leads

• Ensuring the club is clean, safe, and operating efficiently at all times

• Meeting and exceeding sales and performance targets

• Continuously identifying opportunities to improve member experience and club performance

• Leading by example in creating a positive, energetic, and welcoming club culture

About You
You will thrive in this role if you are:

• People-focused– you genuinely enjoy helping others and creating great customer experiences

• Goal-driven– motivated by targets, performance, and personal growth

• Proactive– confident in sharing ideas and taking initiative

• Coachable– open to feedback and eager to learn and develop

• A natural leader– takes ownership and inspires others through action

• Passionate about health and fitness– understands the value of a healthy lifestyle

• Sales-oriented– comfortable with conversations that lead to membership growth

Previous gym management experience is not required, as full training will be provided. However, prior sales or customer-facing experience is highly valued.

Requirements

• Previous sales or customer service experience (preferred)

• Senior First Aid Certificate (or equivalent)

• CPR Certification

• Working With Children Check

• National Police Check

Career Pathway
This role is designed as a stepping stone into higher leadership positions within the fitness network, with opportunities for growth into senior club management and multi-site leadership roles.