Job Summary:
Airport Station Trainers ensures maximum effectiveness of the customer service function bydeveloping and implementing training programs. Involved in the plan design and existing planenhancements. Researches new training techniques and suggests enhancements to existingtraining programs. Must be familiar with a variety of the field's concepts, practices, andprocedures. Monitors and reports on the training effectiveness of employees during theorientation period and during the course of their employment. Performs a variety of complicatedtasks. Relies on extensive experience and judgment to plan and accomplish goals. A widedegree of creativity and latitude is expected.
Job Responsibilities:
Provides initial and ongoing training to employees and managers including new hireorientation, customer service training, ramp training, harassment training, managementconcepts training and recurrent training for all employees.
Works with trainers from other organizations to provide or support additional trainingrequirements, and hazardous goods training.
Monitors the effectiveness of all training.
Tours the terminals on a regular basis toobserve and assess the performance and knowledge of those trained.
Creates reports topresent observations and findings to managers.
Trains new hires during orientation period on policy and industry-related duties.Evaluates the effectiveness of training by administering topic-specific tests and quizzes.
Provides specific training for managers requesting updates for employees under theirsupervision.
Maintains accurate training records and files for all current employees.
Follow all safety rules. Observes and reports any unsafe or hazardous conditionsimmediately to the proper authority.
May be requested to perform other duties as assigned based on Manager's needs orairline activity.
Other duties as assigned
Work Environment:
Able to work and focus in a fast-paced environment
Must be detail and results-oriented
Must always be safety-minded while working
Effectively communicates instructions, policies, and procedures others can follow
Provide positive and constructive feedback
Maintains an understanding of and follows all applicable federal, state, airport, andcompany regulations, policies and procedures
Specific Working Hours:
Must be able and flexible to work variable shifts, weekends, and holidays
Specific shifts to be determined
Must be able to work extended hours on short notice during non-routine operations
Station Trainer · GAT