IT Support Technician - Kincardine

We are looking for an IT Support Technician based out of our Kincardine office to provide end user support to employees. 

Duties andResponsibilities

• Provide troubleshooting support to Superheat employees
• Evaluate and install computer hardware, software, and operating systems
• Implement data, software, and hardware security procedures
• Be capable of performing data backups and recovery operations
• Collaborate with teams in testing, application, and training of personnel
• Produce documentation that assist others in troubleshooting
• Set up local area networks and internet connections
• Evaluate and optimize performance of our computers and network systems
• Create procedures and policies based on Superheat FGH requirements
• Maintain materials and documentation that will assist personnel in troubleshooting
• Create training documentation
• Making recommendations for changes to senior management
• Able to work varying shifts and an on-call rotation
• Act as liaison between departments to assist in resolution

• Possess a working knowledge of Microsoft products such as Active Directory, Exchange, Teams, SharePoint, Office 365, and Azure.
• Ability to prioritize and meet deadlines
• Excellent communication and interpersonal abilities

• At least 1 year of experience providing computer network support
  
• Post-secondary education in a related field
  
• Network Certificates/Qualifications would be an asset
• Windows based Environment, Certifications are an asset
• Experience with Cloud services and Infrastructure would be an asset