Deckhand

Position Summary:

The successful Deckhand is responsible to maintain the appearance and cleanliness of the vessel, ensuring guest comfort and safety while cruising, and assisting with docking and undocking.Additionally, the Deckhand plays a key role in enhancing the overall guest experience by promoting and selling food and beverages onboard the vessels. This role requires a commitment to personal presentation, excellent guest service, and effective communication skills. Flexibility in scheduling, including evenings, weekends, and holidays, is essential for this position.

*Please note this is a contract/seasonal position*

Crew Benefits:

• Competitive Wage
• Retention Bonus - $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Duties and Responsibilities:

• Follows safety procedures to ensure the protection of passengers and the vessels.
• Participates in routine safety drills and daily training talks to prepare for emergencies.
• Handles lines to moor vessels to pier.
• Familiar with emergency gear, deck gear, and vessel emergency plans.
• Performs safety functions as per the muster list, Safety Management System, and as otherwise assigned.
• Assists Captain and Mates in maintaining vessel.
• Engages with passengers and answer questions and provides amazing customer service.
• Report safety concerns and deficiencies regarding the vessel, or any other on-site equipment to the Mate, Captain, Manager, Marine Operations, or Director, Marine & Facilities.
• Assist with passenger embarkation and disembarkation.
• Scan and validate tickets using scanning devices or apps.
• Maintains the cleanliness and safety of the vessel by performing frequent walk-throughs and assisting crew with post-cruise cleaning.
• Sweeps, mops, and washes down decks and exterior to remove dirt, and debris, using brooms, mops, brushes, and hoses.
• Loads and unloads materials from vessel, including gathering and removing trash from the vessel.
• Ensures onboard restrooms are cleaned and maintained before, during and after cruises.
• Adheres to all Company health and safety regulations.
• Works with a safety mindset by following all safety policies, procedures, and safety measures (i.e. PPE).  Identify and reports any risks or hazards.
• Assists the Food and Beverage team during the pre-season set-up and post-season clear out of onboard canteen offerings and supplies.
• Assists Food & Beverage department staff with daily restocking of vessel canteen menu offerings. 
• Ensures timely execution of preparing canteen daily offerings, prior to vessel embarkment, including but not limited to brewing coffee, making popcorn, and steaming hot dogs. 
• Responsible for picking up the vessel float from land-based Food & Beverage Manager and being accountable for correctly processing payment and resubmission of float & deposit at end of cruising day.
• Assists guests by being knowledgeable about the menu offerings, answering any food and beverage related questions.
• Uses of point-of-sale system to accurately manage and complete food & beverage transactions.
• Completes all daily checklists provided by Food & Beverage Manager, as related to the operations of the canteen onboard.
• Completes daily stock inventory, reporting to Food & Beverage department supply requirements for follow cruising day.
• Assists Food & Beverage department with mid-season inventory evaluation. 
• Responsible for stock rotation and inventory waste management.
• Provides amazing hospitality to guests and crew as prescribed in RESPECT Service System.
• Accountable for following all City Cruises Gananoque policies and procedures. 
• Report to work on time and for all scheduled shifts.
• Maintains uniform and personal grooming in compliance with appearance standards.
• Completes any other duties as assigned.

Requirements & Qualifications:

• O.S.S.D. or equivalent as recognized by the Ministry of Education.
• Responsible alcohol service requirements – Smart Serve Certification required.
• Must hold a qualified passport to be able to legally enter the United States.
• Required to take limited MED (Marine Emergency Duty Course) to be certified as deck crew on our vessels (course provided by company).
• Must be able to effectively understand and convey written and verbal information to guests and crew.
• A positive attitude and good work ethic.
• Reliable transportation to and from work is required, with the ability to get to both Ivy Lea and Gananoque Ports.
• Energetic and enthusiastic personality essential.
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection).
• Walk, stand, sit and work in all types of weather conditions for extended periods.
• Will work for extended periods of time without sitting.
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 50 pounds (23 kilograms).
• Must be able to throw mooring lines from ship to pier.
• Will be required to be available for work on all major holidays and weekends.

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City Cruises Canada does not use AI technology in any part of the recruitment process.