Rental Administration Clerk

Job Title: Rental Administration Clerk – 4-months contract

Department: Direct Billed Operations
Location: Markham

File Number: 3721
Rate of Pay: $26.49 - Range 2 as per Collective Agreement

Hours of Work: Monday to Friday 8:00 a.m. – 4:00 p.m.

The primary responsibility of this role is the day-to-day completion of all asset retirement related to rental water heaters.

Responsibilities:

• Ensure the processing of Water Heater removal and buyout requests for customers are entered accurately and in a timely fashion
• Ensure buyout and billing adjustments have been calculated and completed correctly. Correct all discrepancies as required.
• Calculate and adjust rental billing as necessary for removals and buyouts where there has been a delay in processing as required
• Reconcile district allowance report and deal with any discrepancies in a timely manner
• Assist with all internal and external Rental related enquiries received by telephone, in person, or by any other means as required
• Assist and support with billing and rental inquiries from back office billing and call centre partners regarding rentals on customer’s accounts on demand
• Provide support to call centre and various other groups to help resolve rental related issues on demand
• Place outbound calls to customers in an effort to understand and resolve billing related issues as required
• Assist with filing of documents and other ad hoc clerical duties
• Act as a courteous and friendly central point of contact for both internal and external customers.
• Achieve defined productivity and performance measures on a consistent basis
• Undertake special projects and assignments as assigned
• Ability to provide reporting and data analysis as requested by management
• Other duties as assigned by management
  
  

Qualifications:

• Experience with GERS, Clarify, and Excel
• Must be extremely flexible to handle the different scenarios that arise in dealing with customers, as well as the various daily functions.
• Ability to work independently with minimal supervision.
• Able to prioritize workload independently with proven organizational skills.
• Proven communication skills to effectively interface with all internal and external contracts by telephone, letter or in person.
• Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
• Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly
• Ability to maintain focus and work in a fast-paced, pressure filled team environment
• Grade 12 completion
• Post Secondary education is preferred
• Ability to work independently with minimal supervision.

This position applies to UNIFOR Local 975.