Application Engineer

We are looking for a Application Support Engineer to join our Technology team and play a critical role in ensuring the stability, performance, and reliability of our business-critical applications.

This is an exciting opportunity for a technically strong professional who thrives on solving complex problems, driving continuous improvement, and working across development, infrastructure, and business teams to deliver exceptional service. You'll be a key contributor to maintaining highly available systems while helping shape the future of application support through automation, monitoring, and operational excellence.

What You'll Be Doing

• Provide advanced technical support and expert guidance on application functionality, performance, and best practices.
• Own and manage production and non-production application environments.
• Coordinate and execute application deployments across Windows and Azure environments.
• Troubleshoot and resolve complex application, integration, and data issues.
• Lead root cause analysis investigations and implement long-term solutions.
• Drive Problem Management initiatives to reduce recurring incidents and improve service reliability.
• Collaborate with development, infrastructure, and vendor teams during major incidents and critical outages.
• Support testing activities across system, integration, and pre-production environments.
• Develop and enhance monitoring, alerting, and event management capabilities.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Mentor and support junior engineers, promoting knowledge sharing and technical growth.
• Contribute to continuous improvement initiatives focused on stability, scalability, and performance.

What You'll Bring

Essential Experience

• 4-6+ years' experience in Application Support, Production Support, Site Reliability Engineering, or a similar technical role.
• Experience supporting business-critical applications within complex production environments.
• Strong SQL skills with experience analysing and resolving data-related issues.
• Good understanding of cloud technologies, preferably Microsoft Azure.
• Experience working with APIs, integrations, and web services (REST/SOAP).
• Knowledge of Windows Server environments and deployment processes.
• Hands-on experience with application monitoring and proactive incident management.
• Experience using ITSM platforms such as ServiceNow.
• Strong troubleshooting and root cause analysis skills.
• Ability to manage multiple priorities and critical incidents effectively.

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