Customer Service Representative

Why you'll love this role

• Casual flexibility working 3 to 4 days per week from our Chatswood office
• Purely phone-based. No front-of-house pressure, just focused, meaningful conversations with the people who need us
• A supportive team environment with experienced colleagues who value great customer service
• With one of Australia's leading diagnostic imaging providers, offering stability and the chance to grow your skills
• Central Chatswood location, close to public transport and local shops and cafes for your days on site

About the role

As part of our customer service team, you'll be a calm, capable voice on the other end of the phone for patients and referrers alike. Your day will include:

• Handling inbound calls from patients and referrers with warmth and efficiency
• Booking, rescheduling and confirming appointments across multiple imaging modalities
• Answering enquiries about services, preparation instructions and results processes
• Providing a high level of customer experience on every call, especially for patients who may be anxious or unwell
• Accurately recording call outcomes and patient details in our systems
• Working closely with clinic and administrative teams to ensure a seamless patient journey

About you

• Previous experience in a phone-based customer service or contact centre role. Medical or radiology experience is a bonus, but not essential
• A warm, calm and professional phone manner, with strong active listening skills
• Confidence navigating multiple computer systems while speaking with customers
• Clear communication skills and genuine care for the people you're speaking with
• Familiarity with Medicare billing or radiology information systems (e.g. Karisma, Comrad) is highly regarded but not essential