Czech Customer Support Specialist - Bulgaria (Remote)

Reference: TESO

Sofia provides a vibrant social life with a variety of options for every taste and budget. The city offers numerous bars, pubs, clubs, and live music venues that cater to different preferences, so you can find a cosy place to hang out with your colleagues and friends.There are lovely coastal cities and beaches nearby, so you can easily have a spontaneous getaway - and with a job that allows you to work from anywhere within Bulgaria, it's even easier!

Click here to read more about moving to Bulgaria

We offer

• Relocation package (flight, pickup at airport and 30 days accomodation)
• Work fully remote from anywhere in Bulgaria!
• Additional health insurance
• 6 weeks paid training
• Good work-life balance with all weekends off
• Low tax rate (approximately 10 %)
• Bonuses
• Team-building events

The job

You will be communicating via phone and e-mail, handling inquiries and questions from Czech speaking customers. You will receive all necessary training to assist and guide the customers.

Your daily work will include tasks like these:

• Provide professinal help and guidance to customers on incoming calls and tickets.
• Provide solutions to device use questions on a case-by-case customer oriented approach
• Play a crucial role in identifying emerging issues and bugs and communicating them to your supervision team for a fast resolution to the issue
• Engage as required, with the supporting functional teams to resolve issues raised by customers.

Your qualifications

💭 You speak and write Czech and English fluently

👂🏻 Excellent communication skills with the ability to empathize, listen attentively, and respond effectively to customer needs.

📞 Previous experience in customer support, preferably in a call center or similar environment.

💻 Basic understanding of computer handling. Strong problem-solving and troubleshooting skills, with a proactive approach to finding solutions.

If this sounds like a job you would like to pursue, or if you want to get help or learn more, you are more than welcome to contact us at info@jobsqd,com.