Brand Support (F/M/X) - Permanent

📄 JOB DESCRIPTION

Explain and guide the sellers through their onboarding process to our internal platforms on the German Brandsplace and resolve and assist them through technical problems

🎯 TASKS

• Reporting to the Lead Brand Support North, the responsibilities and duties are: 
• Activity 1 :Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, trainings on back offices etc.;
• Activity 2 :Find solutions adapted to the seller’s profile on a technical point of view; 
• Activity 3 :Follow up and communicate on the progression of the onboarding with the Veepee sales team;
• Activity 4 :Resolve and assist sellers through technical problems;
• Activity 5 :Help and assist the seller with regards to the technical part in order to add new products to our permanent offer / catalogs;
• Activity 6 : Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns;
• Activity 7 : Closely follow the updates from our technical partners;
• Activity 8 : Write and update documentations shareable internally and with the sellers and improve proactively our processes.

👉 MUST HAVE skills

• Experience on technical support; 
• Able to identify and analyse technical issues;
• Experience on marketplace; 
• Good communication, logic and organisation skills;
• Rigorous and proactive profile; 
• Able to identify and analyse technical issues; 
• English and fluent in German.

👉 NICE TO HAVE skills

• Based in Barcelona

✅ BENEFITS

• 👉Variable bonus
• 👉Hybrid work model with the possibility to smartworking 2 days a week
• 👉Online language learning Platform
• 👉Intensive workday on Friday
• 👉Health Insurance
• 👉Holidays: 27 days

⚙️RECRUITMENT PROCESS

• 1️⃣HR interview
• 2️⃣Hiring Manager Interview