Brand Experience Lead
- 🇺🇸 United States
- On-site
- Staff / Principal
- 6 hours ago
- $20 / hour
Qualifications:
● Passion for surf culture and the Jetty brand.
● Proven leadership experience in a retail or customer-facing environment.
● Strong communication and interpersonal skills, with the ability to build relationships with customers and team members.
● Excellent organizational and time-management skills.
● Ability to drive sales and meet performance goals.
● Experience with inventory management and visual merchandising.
● A positive, team-oriented attitude with a focus on creating a welcoming and inclusive atmosphere.
● Flexibility to work weekends, holidays, and occasional evenings.
● Knowledge of surfboards, accessories, and third-party brands is a plus.
Details:
● Full-Time
● Required 5 days a week on site
● Reporting to the Brand Experience Manager
Core Responsibilities:
● Lead by example, providing excellent customer service and fostering a positive shopping experience.
● Oversee daily store operations, including opening and closing procedures, cash handling, and maintaining store cleanliness and organization.
● Manage and mentor a team of retail associates, ensuring high performance and alignment with Jetty’s values.
● Maintain product knowledge of Jetty apparel, surfboards, accessories, and third-party brands to provide informed recommendations to customers.
● Drive sales and work with the team to meet or exceed store targets and KPIs.
● Ensure proper stock levels and oversee inventory management, including receiving and stocking products.
● Create engaging visual merchandising displays to showcase products and enhance the store’s aesthetic.
● Foster a welcoming and inclusive atmosphere, building strong relationships with customers and the local surf community.
● Assist in training new team members and promote a culture of collaboration and growth.
Handle customer inquiries, concerns, and returns with professionalism and a focus on customer satisfaction
Brand Experience Lead · Jetty