Branch Service Manager

Our family-owned and operated business is driven by our 4 Es of Doing Business - Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set, and knowledge as anBranch Service Manager with an established organization, you could be the right fit for Rihm Family Companies. Please apply today. 

BENEFITS WE OFFER:

• VERY COMPETETIVE PAY!
• Generous Personal Time Off Plan (PTO)+ Holidays
• Medical, Dental, Prescription & Vision Coverage
• Health Savings Account (HSA) with Employer Contribution
• Flexible Spending Account (FSA)
• 401(k) Savings Plan+ Employer Match
• Employer Paid Basic Term Life and AD&D Coverage
• Employer Paid Long Term Disability Insurance
• Short Term Disability Available with Employer Contribution
• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
• Company Paid Training Employee Assistance Program
• Company Discounts 
• Red Wing Shoe Safety Footwear Program
• Annual Tool Reimbursement Program

PositionSummary:

Manages and supervises daily operation of the Branch Service Department activities and employees. Strives to achieve monthly and annual Branch budget goals. Sets technician expectations to achieve growth in individual skill sets, achieve optimum work product efficiency, and to determine if individual employees are desired for retention or redeployment outside RihmKenworth.

Essential Job Functions/Responsibilities: Company and Operations:

• • Lead, coach, and mentor a team of union and non-union employees, fostering acollaborative and respectful workplace.
  • InconjunctionwithController,BranchManager andDirector ofService,developsmonthly and annual department budget goals
  • Contributes to achievement of department goals andobjectives
  • Always stays abreast of activities/work in theshop
  • Provides service estimates to customers in conjunction with ServiceAdvisors
  • Reviews and assists in closing ROs for invoicing or the Warranty Dept within 2 days oflast touch by a technician
  • Understands and ensures compliance with warranty and policy
  • Interacts with factory and vendorrepresentatives
  • Establishes and maintains good working relationships withcustomers
  • Directly interacts with customers, direct reports and fellow employees to achieve bestcustomer outcomes
  • Reviews service complaints/issues and effectively takes appropriateaction
  • Maintains required and needed toolinventory
  • Maintains a safe and compliant workingenvironment
  • Maintains a professionalappearance
  • Attends management meetings whenrequested
  • Other duties as assigned to meet businessrequirements

PersonnelManagement:

• Supervises day-to-day activities of branch Service employees: technicians, service advisors, lot porters
• Directly oversees and works with the Service Advisors to achieve best customeroutcomes
• Participatesindecision makingprocessregardingemployment actionssuchashiring,promotions, transfers, disciplinary actions, terminations, etc.
• Trains, motivates, mentors, monitors and reviews employeeperformance
• Coaches and takes corrective and disciplinary action, especially regarding safety matters, accidents and near misses
• Strives for teamwork and positive employee relations within department and with otherdepartments
• Oversees implementation and maintenance of employee trainingschedule
• Monitors/manages technician time records and approves forpayroll
• Holds regular employee meetings to foster open two-way communication and meet employee training and development needs

Qualifications

Qualifications:

• 10+ years' experience automotive or truck service departmentexperience
• 5+ years of successful supervisoryexperience

KeyAttributes/Skills/Characteristics:

• Proficiency with computers and basic business software applications (MSOffice)
• Advanced analytical and problem-solving abilities
• Dependable, organized andcommitted
• Strong communication skills, written &verbal
• Resourceful andmotivated

Preferred Qualifications:

• Associate's degree in business ormanagement
• At least 2 years of experience managing unionizedstaff.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions.

• The employee may occasionally lift and/or move up to 50pounds.
• Specific vision abilities required by this job include close vision, depth perception andability to adjust focus
• The employee is regularly required to use arms, hands and fingers to type, grasp andreach.
• The employee is frequently required to stand, walk, sit, talk andhear.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to contain a comprehensive list of tasks, responsibilities, or duties. Rihm Family Companies reserves the right to amend this document to meet legal, business, and organizational requirements as necessary.

Rihm Family Companies is an Equal Opportunity Employer. At RFC we are committed to treating all employees and applicants equitably based upon merit and experience, without regard to race/ethnicity, religion, gender identity/expression, disability, veteran status, or any other legally protected classification.