Branch Ops Manager - WBO

Job Title

Branch Operations Manager

Business Unit

Operations

Reporting To

Cluster Head / Circle Head / State Head

Job Function and Role Type

WBO, Supervisory

Version No

Job Purpose

Supervise and manage WBO branch operations to ensure smooth, error-free functioning and compliance with policies.

Key Responsibilities

Clearing Operations:

Manage inward/outward clearing within cut-off timings; ensure no counter returns or exceptions. Conduct technical verification of cheques and monitor CTS vendor outsourcing.

Nostro Account and Suspense Accounts Monitoring:

Reconcile Nostro accounts daily; monitor suspense accounts fortnightly and ensure safe custody of cheques.

CMS Operations:

Oversee verification, authorization, and dispatch activities; address operational gaps.

Remittances:

Issue instruments like demand drafts; maintain stationery stock and proper records.

Transfer Cheques, RTGS/NEFT:

Process transfer cheques on priority; ensure customer requests are processed within TAT.

Depository Operations:

Verify and authorize delivery instructions; follow DRF, pledge, and hypothecation processes.

Retail Liability Operations:

Manage account opening forms; ensure KYC/AML compliance and monitor MIS reports.

Retail Asset Job Description:

Implement processes, policies, and audit guidelines; resolve queries and complaints promptly.

Trade Finance Operations:

Support digital initiatives; adhere to RBI guidelines and process transactions within TAT.

Housekeeping/General Upkeep/Facility Management:

Maintain premises, registers, and security documents; generate and act on reports.

System Security:

Prevent password sharing and ensure proper handover processes.

Voucher Management:

Manage vouchers and records; archive approval mails and ensure periodic binding.

Vendor Management:

Appoint and scrutinize vendors; ensure uninterrupted services and review agreements.

Management of Clearing Funds and Internal Control:

Establish mechanisms to prevent frauds/errors; raise discrepancies and update documents.

Education:

Graduate in any discipline.

Certifications:

Banking Product & Process Knowledge, Planning and Organizing Skills, Communication.

Key Competencies

Attention to detail, customer service orientation, compliance adherence, problem-solving, teamwork.

Major Stakeholders

Customers, business segments, operations, audit teams.