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Branch Manager
Farmers Bank and Savings Company
🇺🇸 United States
On-site
Manager or above
2 months ago
$55,000 – $80,000 / year
- Regulatory Compliance
- Risk Management
2 months ago
Not enough detail in this posting to match
ESSENTIAL FUNCTIONS
- Leadership & Team Development –Lead, coach and develop branch employees to achieve individual and team goals; foster a culture of collaboration, accountability, professionalism and exceptional customer service; recruit, interview, onboard and train new employees in accordance with bank policies; and ensure staffing levels appropriately support branch operations.
- Sales & Business Development – Develop and execute strategies to achieve branch goals for deposits, loans and customer growth; identify opportunities to deepen customer relationships through referrals and cross-selling; promote the bank’s products and services by offering appropriate customer solutions; participate in networking events, civic organizations and community activities to enhance the Bank’s visibility and cultivate relationships.
- Branch Operations- Direct the day-to-day operations of the branch to ensure efficiency, accuracy, and excellent service; maintain strong internal controls and operational procedures; monitor branch performance metrics and implement action plans to improve results; resolve complex customer issues promptly and professionally; oversee branch cash management and security procedures.
- Compliance & Risk Management - Ensure compliance with all applicable federal and state banking regulations and internal policies; promote a strong culture of regulatory compliance and ethical conduct; support internal and external audits and regulatory examinations; ensure timely completion of required employee training.
- Must be able to show patience, demonstrate composure and answer questions gracefully with frequent interruptions; must be able to resolve conflict with frustrated and emotional customers; review, analyze, remember and manipulate information; observe and interpret facial expressions and gestures; listen and communicate in a variety of formal and informal settings; read and enter data accurately into a computer; multi-task and prioritize competing deadlines
- Must have detailed knowledge of banking products, services and procedures and must be willing to learn new things and to seek learning opportunities to improve job performance
- Must display competencies in decision making, problem solving, strategic thinking, adaptability, customer orientation, interpersonal communication, professionalism and sales
- Must meet standards of performance while demonstrating commitment to the job, consistency, reliability, initiative and personal accountability. Must be adaptable to change and open to receiving feedback
- Must be able to operate office equipment, computer software, and online platforms efficiently and adapt easily to changes and updates
- High School Diploma or equivalent; post-secondary education preferred
- Five or more years of retail banking experience
- Demonstrated success in customer relationship management and strong interpersonal communication skills
- Knowledge of retail banking products, services, processes and the decision-making authority structure
Branch Manager · Farmers Bank and Savings Company