Branch Manager

Position Title: Branch Manager 

Reporting to: General Manager 

Department: Service 

Central Power Systems & Services is a privately held company with deep roots going back to 1954.  Our Mission Statement is forging long-lasting partnerships by providing first-class customer support.  We live that statement every single day. We are looking for a Branch Manager to help support that mission.  

JOB SUMMARY 

The Branch Manager is responsible for the overall direction and profitability of their branch facility.  This includes the Parts and Service Department programs and services provided by our company. This position reports to the General Manager.  The Branch Manager directs their facility to assure customer satisfaction via quality, schedule and product performance while achieving corporate sales targets and the promotion of overall business growth in their region.  Compensation for this position includes a profit-sharing plan based on branch performance. 

RESPONSIBILITIES 

• Plan, develop and implement strategy for the branch operations and development to meet agreed organizational performance plans within allocated budgets and timeframes, including, but not limited to: 

• Oversee Retail Operations in accordance with guidelines of our partners 

• Grow service business in the shop and the field 

• Increase generator and equipment sales and rentals for the Branch 

• Understand financial statements and make necessary corrections based on results. 

• Attend, actively participate in and pass additional training courses/seminars as required by management 

• Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timeframes 

• Manage and develop direct reporting staff 

• Manage and control departmental expenditures within allocated budgets 

• Interface with other functional/departmental managers to understand all necessary aspects and needs of service/operational development 

• Maintain awareness and knowledge of contemporary operational development theory and methods and implement them within the branch facility 

• Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care 

• Responsible for enforcing, reinforcing and implementing company policies, goals and objectives. 

• Develop and review data on activities, costs, operations, etc., and ensure that progress is made toward reaching stated goals and objectives 

• May serve as member of management committees on special studies 

• Responsible for the reporting of customer information to management regarding the product and dealer service experienced by customers 

• Ensure that the appearance of the facility and field service trucks portray a professional image 

• Ensure that quarterly safety and building maintenance meetings are held and that safety is of the utmost importance 

• Maintain regular contact with customers and look for new opportunities 

• Monitor activities to ensure compliance with all local, state and federal laws 

BENEFITS 

• Competitive Pay 

• Medical, Dental, Vision & Life Insurance 

• 401k with company match 

• Paid Time Off 

• Training & Professional Development 

• Positive and productive work environment 

Qualifications

QUALIFICATIONS 

• EDUCATION/EXPERIENCE 

• An undergraduate degree (preferably in business or in a related subject) or 

• A minimum of five (5) years of experience in management in the field of heavy equipment/diesel mechanical repairs 

• PERSONAL & PROFESSIONAL 

• General skill requisites 

• Strong organizational skills 

• Strong mechanical skills 

• Excellent customer relations skills 

• Excellent verbal and written communications skills 

• Working knowledge of Microsoft Office Suite 

• Commitment to maintaining a safe and productive working environment 

• Specific skill requisites 

• A good working knowledge of equipment operations and mechanical functions 

• Strong diagnostic skills 

• Solid shop floor management knowledge 

• Leadership skills in a specialized repair environment 

• A solid understanding of pricing principles and discounting effects 

• Working knowledge of shop layout and industrial engineering principles 

• Valid Driver’s License 

• Ability to ensure that Service Technicians consistently repair components and equipment in line with dealer, manufacturer and flat-rate time standards 

WORK CONDITIONS  

Physical Demands/Work Environment:   

This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs.  It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels.  This list is not meant to cover every possible scenario but simply provides an outline.  Employees may be assigned other tasks as needed.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire. 

CPS&S is a smoke-free and drug-free work environment.  Employment offers are contingent upon successful completion of a background check and drug screen (including THC).