Branch:Deputy Branch Operations Head
- Location not stated
- 1 week ago
- KYC
- ECS
- Vault
| Branch:Deputy Branch Operations Head | |||||
| INTERNAL USAGE: | |||||
| No. of Vacancies: | Reports to: | ||||
| Is a Team leader? | No | Team Size: | 1 | ||
| Grade: | Manager, Senior Manager | ||||
| Business: | Retail Banking | Department:� | Branch Banking | Sub-Department: | |
| Location: | |||||
| About Branch Banking | |||||
| � With branches spread across 26 states and 6 union territories, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank�s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank�s customer engagement strategy across products and services | |||||
| AbouttheRole | |||||
� As a part of the branch banking team, Deputy Branch Operations Heads are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers. They are required to identify and handle sales opportunities, process customer transactions quickly & efficiently, and introduce customers to alternate channels wherever possible. They will be required to use their inter-personal skills to build business relationships with the potential customers. | |||||
| Key Responsibilities | |||||
� Process transactions efficiently and accurately while maintaining high service standards � Handle customer queries and provide appropriate solutions � Engage with customers and generate revenue by promoting and cross-selling retail banking and third party products � Manage relationships with mapped customers to increase the depth of existing relationships � Achieve sales targets as assigned by the organization on a monthly basis � Comply with KYC/SEBI rules, regulations, and legislation governing the bank. � Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening & customer service. � Control and monitor leakage of income, office accounts and anti-money laundering s � Ensure compliance with banking rules, regulations & procedures, review vault register and overdue management � Review branch operations reports and track exceptional transactions. � Handle internal and external audit processes and attend audit queries immediately. | |||||
| Qualifications | |||||
� Graduation/ Post-Graduation from a recognized institute. � 6-10 years of experience in the BFSI sector | |||||
| Role Proficiencies: | |||||
� Knowledge of banking regulations and norms � Maintain a high level of knowledge of banking products and services � Good communication (both verbal and written) skill in both English and the local language � Ability to handle pressure and meet deadlines � Good networking and relationship building skills
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Branch:Deputy Branch Operations Head · Axis Bank