BOUTIQUE MANAGER

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Team Management & People Development

• Designs the optimum organization, recruits the right profiles and ensures proactively talent pipeline in his/her boutique.
• Drives performance and compensation management ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement.
• Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their collective and individual implication.
• Supervises on a day-to-day basis the Care Service team.

Boutique Performance & Sales Achievement

• Makes a diagnosis based on a solid performance analysis, review of competencies and environment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets.
• Guarantees the implementation and regular monitoring of the action plans and amends modifications if necessary.
• Optimizes boutique performance and profitability.
• Monitors boutique KPIs.

Boutique Operations & Administration

• Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines.
• Supervises the boutique back office and administration.
• Oversees the boutique maintenance.

Client Relationship & Portfolio Development

• Is the warrant of a unique and highly professional client service within the boutique.
• Leads the implementation and monitoring of the ROI for client relationship programs and actions.
• Acts as an Ambassador of the Maison and builds direct contact with VIPs.

REQUIRED COMPETENCIES

• Management and leadership skills
• Business acumen
• Strategic thinking
• Client intelligence
• Excellent representation skills