Booking Desk Agent & Slip Management Coordinator- Pirates Cove Marina & Pavilion, LLC.

Booking Desk Agent & Slip Management Coordinator

Position Type:Full-Time (On-Site, Desk Position)

Pay Rate:$17.00 – $20.00 /hour

Benefits:Optional Retirement Plan (IncludesPTO)

Schedule:5 days/week (Weekend availabilityrequired)

• Off-Season:~35 hours/week (Standard shift: 9:00 AM – 5:00 PM; may occasionally require an 8:00 AM start once a week)
• In-Season / Summer:40+ hours/week (Summer shift: 10:00 AM – 7:00 PM)

Reports To:Marina Manager & Co-OperationsManager

PositionOverview

Pirate’s Cove Marina is seeking a flexible, team-oriented, and customer-focused Booking Agent & Slip Management Coordinator. This multi-faceted desk role combines charter booking operations with marina slip reservations. You will serve as acentral communication hub connecting charter guests, boat captains, dock staff, and slip renters. The ideal candidate thrives in a collaborative team environment and maintains an open-minded, "all hands-on deck" attitude—ready to assist with various store tasks like checking out customers or keeping things tidy whenever needed.

KeyResponsibilities

1. CharterBooking&CaptainCoordination
   • Serve as the main contact for incoming phone calls, emails, and text inquiries using our unified communication platform.
   • Educate prospective guests on charter options, help them select and book the right trip, and process payments from charter guests.
   • Maintain daily communication with captains regarding scheduled trips, departure times, documentation, and specific boat needs.
   • Act as the direct link between captains, dockhands, and fish cleaners to ensure smooth arrival and operational support.
   • Track and maintain up-to-date captain documentation, including USCG licenses, credentials, and insurance certificates.

1. • Format and post quick daily fishing updates/reports to our website and partnerchannels.
2. SlipManagement&ReservationCoordination
   • Manage short-term, seasonal, and tournament reservations for our 195-slip marina (directly coordinating 50–100+ managed slips).
   • Communicate closely with slip owners regarding rental availability, intake, andscheduling.
   • Process reservations, collect payments, and manage check-in/check-out procedures for short-term and seasonal renters.
   • Learn marina layout and pricing structures to accurately assign slips in close coordination with the Marina Manager.
   • MaintainregularreportingtotheMarinaManageronslipinventory,dockavailability,and owner preferences.

Qualifications &Requirements

• • Experience:Prior hospitality or customer service experience is stronglypreferred.
  • Teamwork & Attitude:Strong team player who communicates well with co-workers, management, captains, and customers. Must be open-minded and willing to jump in on various store or office tasks.
  • Comfort at the Desk:Must be comfortable manning a front desk for fullshifts.
  • Tech-Savvy:Solid typing skills and comfortable using computer software. Experience with Microsoft Office required; familiarity with Canva, Dockwa, SmarterCharters, or Helpwise is a bonus, though we are happy to train a quicklearner.
  • Communication&Organization:Excellentphoneetiquetteandwritten communication skills with strong attention to detail regarding documentation and scheduling.