Body Shop Estimator

Dealership:

Lithia Body and Paint of Bend

Hiring:Estimator!

• Pay:Base salary + Commission; Estimated annual earnings $66,000 - $90,000
• Schedule:We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, which could include evenings, weekends, and holidays.

What You'll Do

• Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
• Follow the Initial Customer Contact (ICC) process:
• Greet customers in a friendly and professional manner.
• Identify, confirm, and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when work will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for repair needs.
• Write accurate repair orders using ProfitNet and ADP systems.
• Write accurate Estimates utilizing the three major estimating systems:CCCMitchellAudatex
• Maintain and update production, notes, and repair order detail and production status.
• Follow the Interim Customer Contact (ICC2) process:Provide estimates that are accurate and support upfront pricing guarantee.Obtain approval to review findings of multi-point inspection and associated prices.Obtain approval to proceed with supplemental repairs.
• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
• Communicate with technicians to gain clear understanding of repairs required and/or performed.
• Follow-up with customer during repair of the vehicle so they are aware of status.
• Follow the Customer Delivery (CD) process:Receive and process cash or credit payment for all services performed.Upon completion of repair, promptly and professionally deliver vehicle to customer.
• Follow up and collect payments for supplements on the accounts receivable.

What You'll Bring

• 1+ Year estimator experience
• Excellent communication & time management skills.
• Typing & basic computer skills to enter repair orders.
• Mathematic ability to calculate service costs and count change.
• Acceptable driving record and a valid driver's license in your state of residence
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site attotalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams deliveringAuto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership,Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.