BMC Helix

APN Consulting Inc

🇮🇳 India

On-site

4 months ago

ServiceNow
AI/ML
REST API
Identity Management

4 months ago

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APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Role: BMC Helix
Location – Pan India

Job Description
1. Deep expertise in Helix ITSM, DWP & Discovery suite functions, and extensibility
2. Debug complex issues (data corruption, performance degradation, failed reconciliation jobs, integration failures), deliver RCA and permanent fixes.
3. Strong CMDB engineering knowledge (best practices, normalization/reconciliation concepts)
4. Build and optimize service catalogue entries and workflows within the Digital Workplace Service Catalogue
5. Develop automated approval processes, implement workflow steps that support service reliability, and ensure catalogue items are aligned with business needs
6. Integrate REST/API concepts and support seamless connections to other platforms, such as identity management and monitoring systems
7. Design/support integrations (Helix Digital Workplace APIs, identity/SSO, CMDB feeds, ITOM/monitoring hooks) and coordinate cross-team changes
8. Design and support integrations between BMC Discovery and Helix CMDB to enrich CI data
9. Implement data feeds and pipelines that automate discovery and update of infrastructure components within the CMDB. Coordinate cross-team changes to maintain synchronization between discovered assets and the CMDB, enhancing visibility and supporting root cause analysis
10. Plan and execute Helix upgrades/patches, including regression strategy, rollback planning, and production readiness validation

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

BMC Helix · APN Consulting Inc

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