Patient Scheduling Coordinator

Department:

Status:

Benefits Eligible:

Hours Per Week:

Schedule Details/Additional Information:

M-F 8a-5p

Pay Range:

Under general supervision, performs patient scheduling functions and check-out duties in addition to a significant amount of higher-level work, including a combination of TES (Transaction Editing System) duties, medical coding, lead responsibilities, financial coordination, and related administrative functions.

Education and Experience

• High school diploma or GED equivalent required.
• Three years of clerical experience required, six months of which must be at a Patient Scheduling Coordinator level or equivalent.

Licensure, Certification, and Registration

• Must complete certification program and maintain accuracy standards.
• BCLS required within 30 days of hire.

Essential Functions

Patient Scheduling and Coordination

• Schedules clinical appointments for new and returning patients with independent judgment and discretion to prioritize appointments using the IDX system.
• Follows Clinical Operations standards to promote a cooperative work and patient care environment.
• Makes daily judgments over the telephone regarding the timeframe in which patients should be seen based on experience and examination of patient charts.

Laboratory and Diagnostic Testing Coordination

• Coordinates extensive laboratory work and diagnostic testing for patients using LastWord, NotesLink, Logician, and manual laboratory slips.
• Anticipates necessary laboratory work and testing based on knowledge of patient needs.
• Coordinates testing for inpatients, using judgment and discretion regarding the seriousness of the condition to properly plan transportation, testing timeframes, and types of tests performed.

Communication and Patient Support

• Performs complex coordination among WFUHS physicians, external physicians, patients, nurses, and outside testing laboratories to ensure all necessary testing is completed and required paperwork is accurate and complete.
• Coordinates departmental consult services as directed.
• Answers inquiries regarding clinic policies and procedures.
• Initiates and facilitates resolution of patient concerns and complaints utilizing Medical Center professionals as needed.
• Practices excellent customer service skills and accommodates patients' special needs, including interpreter services.

Chart Preparation and Documentation

• Assures each patient's chart is fully prepared prior to the visit, including chart work-up.
• Processes Transaction Editing System (TES) files by obtaining requested information.
• Performs medical coding as needed to assure proper billing for services rendered.

Surgery and Procedure Scheduling

• Coordinates surgeries using discretion regarding scheduling timeframes, instruments needed, room availability, and physician schedules.
• Obtains precertification and coordinates activities with NCBH as required.
• Assures patients have all necessary information regarding their procedure.

Financial Responsibilities

• Performs financial duties such as: Authorizing or obtaining authorization for insurance. Reviewing encounter forms. Assisting with medical coding. Providing assistance to patients regarding billing questions.

Training and Professional Development

• Assists in the training of less experienced personnel as instructed.
• Completes required educational programs to remain current on job responsibilities and fulfill compliance requirements.
• Successfully completes the WFUP Certification Program.
• Attends and participates regularly in WFUP Clinical Operations Department meetings.

Additional Duties

• Performs other related duties incidental to the work described herein.

Skills and Qualifications

• Knowledge of third-party payor requirements.
• Basic knowledge of ICD-9 and CPT coding, or willingness to complete these courses upon employment.
• Data entry accuracy of 5,000 keystrokes per hour with a 3% or less error rate.
• Ability to function independently in an intensive clinical setting.
• Ability to perform multiple tasks simultaneously.
• Experience using IDX, Medipac, and LastWord.
• Experience with managed care or health insurance companies.
• Strong customer service focus.

Work Environment

• Well-lighted, well-ventilated medical office environment with adequate space.

Physical Requirements

Activities

• Standing
• Walking
• Sitting
• Bending
• Reaching with arms
• Finger and hand dexterity
• Talking
• Hearing
• Seeing

Lifting, Carrying, Pushing, and Pulling

• Up to 20 pounds maximum
• Up to 50 pounds maximum
• Up to 100 pounds maximum

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the namesAdvocate Health Care in Illinois;Atrium Health in the Carolinas, Georgia and Alabama; andAurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, withWake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.