Biltmore- Program Manager (Mon-Fri Days)

Position Summary

The Program Manager oversees program development and the daily operations of the site and program. The Manager develops, implements, monitors, and evaluates the program policies, procedures, and practices. The Manager is responsible for hiring, dismissal, discipline, and performance evaluation of direct service staff. The position also provides support and direction for program support workers, ensuring that program mandate, policies and procedures are followed. The Manager promotes the interests of tenants and the program in the community and ensures that the program is maximally integrated and coordinated with other systems of care. The Manager is part of the leadership team and works closely with other program managers, the Building Operations team, and administrative staff.

COMPETITION #:  job2026.397
APPLY BY: Midnight, October 16, 2026
POSITION TITLE: Program Manager
PROGRAM:Biltmore
POSITION TYPE: Full-time, 1.0 FTE, 80 bi-weekly hours.
EMPLOYEE GROUP: Excluded
SALARY: $86,985.60 annually ($41.82 hourly) 
TERM:Temporary until November 19, 2027, or return of incumbent. 
START DATE: November 16, 2026
SCHEDULE:General hours are Monday – Friday: 8:30AM - 5:00PM, with a 30-minute unpaid break. Participation in the After-Hours On-Call rotation becomes a mandatory condition of this position. This includes evening, overnight, weekend, and holiday coverage a scheduled. The standard requirement is participation in the on-call rotation three (3) to four (4) times per calendar year, or as otherwise assigned based on operational needs. Flexibility in work hours is required to support this responsibility. As per Employment Standards, managers are excluded from the sections of the Act dealing with overtime entitlement.

A clear British Columbia Vulnerable Sector Criminal Record Check for working with vulnerable adults and/or children is a condition of employment with RainCity Housing. Applicants must be willing and able to receive a clearance under the Criminal Record Review Act.     

Program Summary

The Biltmore Housing Program provides 95 units of housing to people who are coping with the realities of homelessness, substance use, and complex physical and mental health concerns. The units are situated on the 3rd-7th floors of the building. All units include bathrooms. One meal will be provided daily, provider to be determined. There are common areas situated on the 7th floor, with some amenities. The building is located at Kingsway and 12th Ave in Vancouver. The program is staffed 24/7 by support workers. The main staffing area is situated in the lobby entrance; at least one support staff must be present at the entryway at all times.

QUALIFICATIONS

• B.A. in a relevant health discipline or equivalent experience.

• Training in supervisory and/or managerial functions.
• Four (4) years of recent related experience with women living with mental health issues, substance use and/or are at risk of being homeless.
• One (1) year in a supervisory, preferably managerial, capacity.
• Or an equivalent combination of education, training, and experience.
• Current First Aid and CPR certification.
• Class 5 driver’s license with acceptable driving record.

Required Skills, Abilities & Knowledge

• Plan and direct a supported housing program.
• Understand, interpret, explain, and apply municipal, provincial, and federal policy, law, regulation, and court decisions governing RainCity Housing’s community housing program.
• Present proposals and recommendations clearly, logically, and persuasively.
• Prepare clear, concise, and comprehensive correspondence, reports, studies, and other written materials.
• Consult effectively with managers to develop solutions to complex organizational and people management issues.
• Exercise sound, expert independent judgment within policy guidelines.
• Exercise tact and diplomacy in dealing with sensitive, complex, and confidential personnel issues and employee situations.
• Influence work group processes to build commitment to program principles and goals and ensure a cohesive and collaborative staff team.
• Translate theory and principles into workplace systems that ensure daily practice is aligned with theory/principles.
• Knowledge of the strengths-based recovery model for people with a mental illness.
• Knowledge of the bio-psychosocial addictions model, including the transtheoretical model of
• change, harm reduction, motivational interviewing and relapse prevention and intervention
• strategies.
• Detailed knowledge mental health diagnoses, medications, treatment, and support resources.
• An understanding of best practices associated with supporting sex workers and harm reduction practices.
• Knowledge of Indigenous community and health resources.
• Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment, and support resources.
• Create and construct effective relationships with the neighbourhood to ensure the project is maximally integrated into the community.
• Knowledge of the housing continuum, including market, subsidized and supported housing systems, including different program models.
• Demonstrates understanding of oppression and marginalization, specifically as related to women (trans and cis), sex workers, and Indigenous people and people living with a mental health and/or substance use issues.