Billing Specialist

Job Title: Billing Specialist (SaaS) - Invoice to Cash
Location: Remote (US) - no timezone preference
Duration: 1 Year Contract with Possible extension
Pay Rate: $65.00 - $70.00 per hr on W2
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Key responsibilities
Serve as a front line for high-volume customer billing and Invoice to Cash questions, resolving each within team SLAs as the named owner from open to close
Own internal escalations from Sales and GTM teams, chasing down answers across Billing, Sales Ops, RevOps, Tax, and Support
Work directly with customers to resolve issues, including obtaining missing remittances, clarifying details, and sending clear, customer-ready responses until the issue is closed
Take on research and reconciliation work from Collections and Cash Application, including payment research, unapplied cash investigations, and other admin and transactional work, so collectors and analysts can focus on working their accounts
Run account reconciliations, tying out customer ledgers across our payment processor, billing systems, and the GL when payments, credits, or balances do not match what the customer expects
Spot recurring process or system gaps and call them out so they can be fixed
Escalate and track system configuration and engineering fixes to resolution

Minimum qualifications
Hands-on, customer-facing experience in accounts receivable, billing operations, order to cash, finance operations, or a high-volume customer operations role
 Intermediate Excel or Google Sheets skills, including lookups, pivots, and basic reconciliation logic
Experience working a ticket or case queue, keeping multiple open items at different stages moving
Experience understanding how customer contracts translate into invoices
Strong attention to detail, including catching small variances, mismatched invoice numbers, and dates that do not line up
Clear, professional written communication with customers and internal partners, including responses someone can act on immediately
Ability to work from a remote US location and manage your own queue without close supervision

Preferred qualifications
2 to 5 years of experience in accounts receivable, billing operations, order to cash, finance operations, or high-volume customer operations
Experience with a payment processor, ERP, AR automation platform, or ticketing tool (for example Stripe, NetSuite, Tesorio, or JIRA)
Exposure to SaaS or usage-based billing models
Prior experience in a customer-facing billing, collections, or tier 2 support function
Basic familiarity with general ledger concepts and how AR ties to the balance sheet
A record of getting answers from busy internal partners by being persistent and tactful
Comfort reprioritizing on the fly when the urgent item at 9am is not the urgent item at 2pm
A genuine passion for AI, shown by using Claude or similar tools every day to research issues, draft customer responses, and automate manual work, and by constantly looking for new ways AI can make the work faster and better