BILLING ASSOCIATE

Callen-Lorde is seeking a highly motivated Billing Associate to join our growing patient accounts team. In this critical role, you will play a vital role in ensuring efficient and accurate billing for our patients, contributing directly to our mission of providing exceptional healthcare.

As a Billing Associate, your responsibilities will include:

• Act as the lead billing contact, collaborating with medical staff to ensure timely patient account generation and reimbursement.
• Maintain accurate and efficient patient flow through our medical, behavioral health, and dental financial systems.
• Provide exceptional customer service to patients, answering billing and insurance questions with courtesy.
• Handle all aspects of the billing cycle, including:
  • Insurance verification and authorization
  • Treatment plan setup and monitoring
  • Claims entry, processing, re-billing, and corrections
  • Payment entry and reconciliation
  • Overall account maintenance and troubleshooting
• Stay up-to-date on billing regulations and procedures.

Benefits

Callen-Lorde is a great place to work we’re passionate, mission-driven people who care about health justice for LGBTQ communities. In addition to being part of a fantastic team, all full-time employees are offered a comprehensive benefits package including an exceptionallowcost medical plan option for you, your domestic partner and/or your family, tuition assistance, dental insurance, vision insurance, no cost life insurance, short and long-term disability insurance, Flexible Spending Account, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan. Learn more about our employee benefits  https://callen-lorde.org/benefits/

Qualifications

• Bachelor’s degree preferred, high school diploma required
• 1+ year of medical billing experience required
• Strong Internet, PC, and spreadsheet skills
• Knowledge of ICD-10 and CPT4 coding as well as Federal & NY State privacy and billing regulations/laws.
• Knowledge in 3rd party medical insurance eligibility and coverage

Desired Characteristics, Skills

• Demonstrated leadership and administrative/organizational skills.
• Ability to work with diverse populations.
• Excellent interpersonal, written, and oral communication skills.
• Commitment to the mission of Callen-Lorde Community Health Center.
• Commitment to Callen-Lorde Diversity, Equity, and Inclusion initiatives.
• Bilingual (Spanish/English) highly preferred.