IL
Bilingual Spanish/English Customer Service Representative
ICONMA, LLC
- 🇺🇸 United States
- On-site
- 1 day ago
- Excel
1 day ago
Not enough detail in this posting to match
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Responsibilities:
- The client Representative role supports the client contact center by servicing customers through inbound/outbound calls and emails.
- Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
- Assume ownership and timeliness in handling callers’ requests in an efficient, accurate and professional manner
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
- Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
- Maintain performance and quality standards
- Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
- Ability to learn the basic concepts of personal lines insurance principles and client and Combined products offered to our client customers
- Work collaboratively with team members, and business partners to provide positive customer experience for our caller
- Assist with special requests as needed.
- Complete additional tasks and other projects/duties as assigned
Requirements:
- Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills.
- The primary goal is to deliver exceptional customer experience.
- Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
- 1-2 years’ experience of Insurance background
- Customer- focused mindset and dedication to providing exceptional service to employees
- Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
- Outstanding, effective, and service focused communication skills, both verbal and written
- Proficient in computer skills, multi-application navigation and multi-tasking
- Accepts accountability
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Bilingual Spanish/English Customer Service Representative · ICONMA, LLC