Bilingual Remarketing Specialist

Mier Recruitment is hiring!

Job Title: Bilingual Remarketing Specialist
Location: York Region, ON
Job Type: Contract (12 months) 
Salary: $27.50/hour
Work Model: In Office

• Manage lease maturity and remarketing accounts, including following up on overdue vehicle returns.
• Contact customers and dealerships regarding leased vehicles that have passed their scheduled maturity dates.
• Collect outstanding payments and additional charges, including excess kilometers, excess wear and tear, missing equipment, and miscellaneous fees.
• Process lease-end documentation, lease extensions, dealer condition reports, and other related paperwork.
• Handle inbound and outbound customer service calls while providing professional support to customers and dealerships.
• Resolve lease-end issues related to payouts, invoices, security deposits, and account discrepancies.
• Review and process daily operational reports to ensure timely completion of lease-end activities.
• Coordinate the preparation of returned vehicles for auction and disposal.
• Build and maintain positive relationships with dealerships and customers.
• Negotiate solutions to outstanding account and vehicle return issues.
• Work collaboratively with internal teams to ensure a smooth lease-end experience.
• Provide proactive customer service while managing multiple priorities in a fast-paced environment.

• High school diploma or equivalent required; post-secondary education preferred.
• Strong communication, customer service, and negotiation skills.
• Ability to build relationships with customers and dealership partners.
• Team-oriented, flexible, and proactive approach to problem-solving.
• Strong organizational and multitasking abilities.
• Previous inbound and outbound call center experience is considered an asset.