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Bilingual Producer Service Representative

Sunrise Systems Inc
  • 🇺🇸 United States
  • On-site
  • 9 hours ago
9 hours ago
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Job Title: Bilingual Producer Service Representative
Job Location: Phoenix, AZ, 85027
Duration: 6 Months (Temp to Perm)
 
Bilingual candidates only
Job Hours: Our hours Monday – Friday are 9:30am-6:00pm CST
Job Schedule-Some Saturday hours may be required.
Job Schedule-five days on site.
 
Job Summary
  • The Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities.
  • The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures.
  • As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined’s products and systems.
 
Responsibilities
  • Demonstrate consistent good quality and performance results.
  • Provide consistent service that is customer focused and professional.
  • Supporting Field Sales agents with insurance product information
  • Assist with basic technical troubleshooting
  • Be able confident and capable to handle all new business, underwriting, claim and compensation situations.
  • Learn soft skills while communicating with customers
  • Focus on customers' needs and develops a customer centric approach in servicing customer’s needs.
  • Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI’s.
  • Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
  • Learn all policy product lines, all procedures for the core and worksite calls.
  • Provides support for business partners as needed.
  • Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership.
 
Skills
  • Ability to effectively communicate and build strong partnerships with newer employees.
  • Basic computer skills and knowledge of database software.
  • Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
  • Demonstrated attention to detail, organizational skills, and time management skills.
  • Ability to work a flexible schedule to meet the needs of the business and performance requirements.
  • Friendly and professional demeanor.
  • Excellent communication and interpersonal skills.
  • Ability to remain calm in stressful situations.
  • Supplemental insurance knowledge and licensing is a plus.
  • Bilingual language proficiency
  • Bilingual skills (verbal, written, read)
 
Competencies
  • Problem solving – take an organized and logical approach to thinking through problems and complex issues
  • Initiative – Willing to do more than is required or expected
  • Adaptability – ability to redirect personal efforts to respond to changing environment
  • Results Oriented – effectively executes son plans, drives for results and takes accountability for outcomes
  • Qualifications - External
 
Education And Experience
  • High school diploma or general education degree (GED); Associate degree preferred.
  • 2+ years’ experience in a contact center environment preferred.
 
Ghouse: Ghouse.M@sunrisesys.com | (732) 395-4372 | URL:www.sunrisesys.com

Bilingual Producer Service Representative · Sunrise Systems Inc

Auto apply with Likeremote