Bilingual Patient Enrollment Specialist and Support Staff

LCH Health and Community Services

🇺🇸 United States
On-site
Staff / Principal
9 hours ago

Health insurance

9 hours ago

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Benefits:

403(b) with employer match
Dental insurance
Health insurance
Paid time off
Vision insurance

LCH is seeking a compassionate, bilingual (Spanish-English) team member to help patients access the care and resources they need. This role combines front desk, patient enrollment, and patient support responsibilities to ensure patients have a positive experience throughout their healthcare journey.

What You'll Do

Welcome and register new patients in our electronic health record (EHR) system
Schedule appointments and assist with patient follow-up
Verify insurance information and help patients understand coverage options
Assist eligible patients with insurance enrollment and the Sliding Fee Discount Program
Enroll patients in the patient portal
Answer phones, return voicemails, and respond to emails in a timely manner
Coordinate referrals, specialty appointments, lab visits, and imaging services
Provide interpretation services as needed
Connect patients with transportation, social services, and community resources
Screen patients for Social Determinants of Health (SDOH) as appropriate
Maintain accurate documentation and patient confidentiality
Deliver exceptional customer service to patients, families, and visitors

Qualifications

Fluent inSpanish and English (required)
High school diploma or equivalent
Strong communication and customer service skills
Computer proficiency; EHR experience preferred
Ability to multitask in a fast-paced healthcare environment
Current driver's license (PA, DE, or MD)

Why Join LCH?At LCH, you'll make a meaningful impact every day by helping patients navigate healthcare and access the services they need. Join a mission-driven team dedicated to improving the health and well-being of our community.

Bilingual Patient Enrollment Specialist and Support Staff · LCH Health and Community Services

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