Bilingual Intake Specialist

Company Description:

HQ Intake is a team of motivated and qualified industry professionals who support law firms nationwide by screening potential clients to find the best cases and convert those leads into paying clients. While all of our Intake Specialists work remotely, we strive to cultivate a rewarding team-oriented work culture. Our Legal Intake Specialists are trained to provide high quality legal intake services to personal injury law firms nationwide, all while helping victims of negligence retain the representation they deserve.

Our mission is to provide the tools and in-depth training necessary to allow our team to grow in a positive and rewarding work environment. This is reflected in our core values:

• Compassion: Empathy is at the core of everything we do.
• Accountability: We are responsible for our words, our actions, and our results.
• Respect: We value our coworkers and clients and treat them with dignity and professionalism.
• Integrity: We build trust through responsible actions and honest relationships.
• Teamwork: We achieve more when we collaborate and all work together.

Duties:

• Answer incoming calls and document potential clients’ case details in an appropriate manner
• Build rapport with potential clients by responding with empathy and professionalism
• Utilize CRM software proficiently and maintain calm demeanor while multitasking
• Maintain control of calls and overcome objections effectively and graciously
• Identify potential clients’ concerns and provide solutions with ease and efficiency
• Use knowledge of case criteria to evaluate and qualify prospects

Qualifications:

• Highly trainable / fast learner
• Effective communication skills
• Ability to multitask
• Empathetic
• Adaptable
• Team player
• Strong work ethic
• Goal oriented
• Responsible and able to work remotely with minimal supervision
• Ability to overcome objections and close sale on a single call
• Three years minimum inside sales experience preferred
• Ability to type minimum 35 WPM
• Proficiency with CRMs and Google Workspace
• Bi-lingual

Compensation & Benefits:

• $20-$25/hour + commission (unlimited earning potential)
• Paid training
• Medical, Dental, and Vision Insurance
• Overtime is available
• PTO (Paid Time Off)

We are an equal opportunity employer. We embrace diversity and are committed to building an inclusive environment for all employees. Join our team today!