Bilingual Customer Support

**$500 Sign-On Bonus**

Responsibilities: 

• Provide phone and email support for both external and internal customers.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Support/assist each customer by taking ownership of customer issues reported and see issues through resolution.
• Create and maintain tickets for customers.
• Provide accurate pricing and information regarding residential internet service inquiries by phone or email.
• Prepare accurate and timely logs for all incoming calls.
• Print badges per the request of management.
• Other duties as assigned.

Qualification and/or Certification:

• Excellent written and verbal communication
• Attention to detail.
• Strong problem-solving
• Strong customer service; phone, email, and in person
• Must have the flexibility to work occasional overtime.