Bilingual Customer Service Representative

Clayton Services

🇺🇸 United States
On-site
1 week ago

1 week ago

Not enough detail in this posting to match

Clayton Services is searching for a Bilingual Customer Service Representativeto join a thriving company in North Houston. The Bilingual Customer Service Representative will begin in the call center for training and customer support before transitioning to the front payment center, assisting customers with payments, account inquiries, issue resolution, and eventually explaining contracts and obtaining signatures (no sales).

Job Type:Temp-to-Hire
Pay Rate: $18.00/hour plus OT
Benefits:Excellent benefits available after the successful completion of the temporary period, including medical, dental, vision, PTO, and more.

Bilingual Customer Service Representative Schedule:

Four 10-hour shifts per week
8:45 AM – 8:00 PM on weekdays when scheduled
9:45 AM – Close (around 8:00 PM) on weekends when scheduled
Weekend and holiday availability required (rotating schedule)

Bilingual Customer Service Representative Responsibilities:

Manage high volumes of inbound and outbound customer calls in a timely manner
Follow call scripts and company procedures when handling customer inquiries
Begin in the call center for training before moving to the front payment center
Assist customers with payments, account questions, complaints, and issue resolution
Research customer concerns and provide appropriate solutions or alternatives
Maintain accurate and detailed documentation of customer interactions in the CRM/database
Provide professional, high-level customer service in a fast-paced environment
Learn to explain contracts to customers and obtain required signatures (non-sales role)
Travel between company Gulf and South Houston locations once fully trained
Attend training sessions to improve product, system, and performance knowledge
Work closely with team members to support daily operational flow
Other duties as assigned

Bilingual Customer Service Representative Skills and Abilities:

Bilingual in English and Spanish (required)
Excellent communication and customer service skills
Strong computer and CRM proficiency
Ability to multi-task in a fast-paced, high-traffic environment
Quick learner who can adapt to new systems and procedures
Dependable, professional, and flexible with scheduling
Team-oriented with a desire for long-term growth and cross-training

Bilingual Customer Service Representative Education and Experience:

1–2 years of customer support or call center experience highly preferred
Experience handling payments, financial transactions, or contracts is a plus
Experience meeting or exceeding performance metrics or quotas preferred
High school diploma or equivalent required
Must be able to work four 10-hour shifts per week
Must be available to work weekends and holidays on a rotating schedule
Must be able to commute to South Houston in the future (3–6 months after hire)

Bilingual Customer Service Representative Additional Compensation:

$15 travel pay when traveling between locations (paid through payroll)
$50 bonus for working either Saturday or Sunday once hired permanently
Tiered weekend incentive bonuses available as experience and cross-training increase

Bilingual Customer Service Representative - Immediate need. Apply today!

Bilingual Customer Service Representative · Clayton Services

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