Bilingual Customer Service Representative

Location: Austin, TX 

Work Mode: 5 days onsite

Shift Timing: Must be available for any 8-hour shift from 7 am to 7 pm.

Role Overview:

We are looking for a Bilingual Customer Service Representative to support the Provider Network team. In this role, you will assist Medicaid providers and clients by addressing inquiries, resolving issues, and ensuring a smooth customer experience. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced call center environment.

Key Responsibilities:

• Provide accurate and unbiased support to Medicaid providers and clients regarding eligibility, claims status, and program-related inquiries
• Handle inbound calls professionally, ensuring prompt and courteous responses
• Maintain detailed and accurate documentation of all interactions in the system
• Route calls to the appropriate departments when necessary
• Meet defined performance, productivity, and attendance standards
• Troubleshoot issues and escalate complex cases as needed
• Support additional tasks as assigned by management