Bilingual CSR

Thorndale Partners

🇹🇳 Tunisia

On-site

Entry level

1 month ago

Excel

1 month ago

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DETAILS: Bi-Lingual Customer Service Representative – 6 month+ Contract
COMPENSATION: $19 English -$19.50 per hour Bilingual w/Spanish
ROLE TYPE: Hybrid
Overview
We are seeking multiple highly motivated Bilingual Customer Service Representatives to join our dynamic team on a 6+ month contract, potentially to hire for the right person. This role is ideal for individuals who are passionate about delivering exceptional client support and possess strong communication skills in both English and Spanish. The successful candidate will serve as a vital point of contact for our clients, providing assistance via phone, email, and chat, while ensuring a positive customer experience. Experience in call center environments, sales, or customer support is preferred. Multilingual abilities and proficiency with Microsoft Office and data entry are essential for success in this role.
Duties

Handle inbound and outbound calls with professionalism and courtesy, utilizing excellent phone etiquette
Provide comprehensive customer support by addressing inquiries, resolving issues, and offering solutions
Assist clients with account management, including data entry and updating customer information accurately
Analyze customer feedback to identify trends and suggest improvements for service delivery

Qualifications

Bilingual proficiency in English and another language (e.g., Spanish, French, Mandarin) is required
At least 1+ years of experience with phone customer service and support.
Previous experience in call center, customer support, or client services preferred
Strong communication skills with the ability to convey information clearly and professionally
Excellent data entry skills with high accuracy and typing speed
Familiarity with Microsoft Office Suite (Word, Excel) and general computer skills
Strong analysis skills to interpret customer data and feedback effectively

This position offers an engaging work environment where your multilingual skills can make a meaningful impact on client satisfaction. We value professionalism, attention to detail, and excellent communication abilities in our team members.

Thorndale Partners, LLC
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Bilingual CSR · Thorndale Partners

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