Bilingual Client Coordinator

What You'll Do

As a Client Coordinator, you will help families navigate their experience with Tandy Therapy while supporting the day-to-day operations of the clinic.

Responsibilities may include:

• Welcome children and families to the clinic with a warm and professional approach
• Communicate with families by phone, email, text, and in person
• Assist families with scheduling and appointment coordination
• Help families understand clinic processes, paperwork, and next steps
• Communicate with families in English and another language as needed
• Assist with new client intake and onboarding
• Maintain accurate client information and records
• Coordinate communication between families, therapists, and the administrative team
• Assist therapists and clinical leadership with scheduling and administrative needs
• Monitor schedules and help identify scheduling gaps or conflicts
• Assist with obtaining and organizing required documentation
• Help maintain a clean, organized, welcoming front-office environment
• Handle confidential information in accordance with HIPAA and Tandy Therapy policies
• Support insurance and authorization-related administrative tasks as needed
• Participate in team meetings and training
• Help create a positive experience for families from their first interaction with Tandy Therapy

What We're Looking For

The ideal candidate is:

• Bilingual and able to communicate effectively in English and another language
• Warm, friendly, and comfortable interacting with children and families
• Highly organized and able to manage multiple tasks
• Dependable and accountable
• Comfortable using computers and learning new systems
• A strong communicator
• Professional and able to maintain confidentiality
• Comfortable working in a busy pediatric healthcare environment
• Able to prioritize tasks and stay focused when the clinic is busy
• A team player who enjoys collaborating with others
• Comfortable asking questions and learning new processes
• Someone who takes initiative and looks for ways to help

Healthcare, medical office, pediatric, customer service, or administrative experience is preferred but not required.

Bilingual Communication

Being able to communicate with families in their preferred language is an important part of this position.

Candidates should be comfortable speaking and communicating professionally inEnglish and another language.

Spanish/English bilingual candidates are especially encouraged to apply.

Please indicate the language(s) you speak and your level of proficiency when applying.

Why Work at Tandy Therapy?

At Tandy Therapy, our mission isHelping Families Realize Their Best Lives.

Our Client Coordinators are an important part of making that happen. You will work closely with therapists, families, and our administrative team to help keep the clinic running smoothly and make sure families feel welcomed and supported.

We believe in:

• Family-centered care
• Teamwork and collaboration
• Professional growth
• Clear communication
• Taking ownership of your work
• Supporting one another
• Creating a welcoming environment
• Having fun while doing meaningful work

We are serious about serving families well, but we're also a fun and quirky team that enjoys the people we work with.

Schedule

Full-Time

Typical clinic hours may include Monday–Thursday approximately 7:00 AM–6:00 PM and Friday approximately 8:00 AM–5:00 PM. Specific schedules will be discussed during the interview process and may vary based on clinic needs.

Compensation

$18.00 per hour

Eligible full-time employees may also have access to Tandy Therapy's benefits package and performance-based bonus opportunities.

Benefits

Benefits for eligible full-time employees may include:

• Health insurance stipend
• SIMPLE IRA with employer match
• Paid time off
• Paid holidays
• Professional development opportunities
• Employee support and training
• Opportunities for advancement and leadership development

Growth Opportunities

The Client Coordinator role can provide opportunities to grow within Tandy Therapy.

As you gain experience and demonstrate strong organizational, communication, and leadership skills, there may be opportunities to take on additional responsibilities or pursue aLead Client Coordinator role.

Apply Today!

If you are bilingual, enjoy working with people, and want to be part of a team that makes a difference for children and families,we'd love to meet you!

Please submit your resume and tell us about your experience, the language(s) you speak, and what interests you about working with Tandy Therapy.

Tandy Therapy LLC

Helping Families Realize Their Best Lives