BHL Manager

Job Description

Contract: Permanent

Shift pattern: Monday to Friday 8am-5pm, with some Saturdays and occasional evening support up to 8.30pm.

Recruitment Partner: Vyoma Gandhi - vyoma.gandhi@boots.com

What you'll be doing

In this pivotal role, you will lead the BHL operation across the Lothian & Borders area, ensuring that targets are met and service delivery is exceptional. You will manage a team of 30-40 drivers and a Team Coordinator, fostering a culture of motivation and accountability. Your leadership will directly impact customer satisfaction and operational efficiency, making you a key player in our mission to provide outstanding service.

Key responsibilities

• Manage a reporting zone with multiple start locations.
• Motivate, develop, and coach drivers, setting performance standards.
• Deliver outstanding customer care across all BHL customers.
• Build strong relationships with key stakeholders.
• Ensure efficient operations, meeting key KPIs and targets.
• Oversee vehicle management and KPI reporting processes.
• Ensure adherence to all standards and policies, including Health & Safety.
• Act as an Ambassador for Boots and PDC.

What you'll need to have (our must-haves)

• Strong people management skills with the ability to influence remote teams.
• Excellent communication skills to engage and motivate staff.
• Proven ability to build constructive relationships with stakeholders.
• Solid planning and organisational skills with attention to detail.
• Ability to work under pressure and manage competing demands.
• Knowledge of systems and processes, with the ability to communicate these effectively.
• Commitment to delivering exceptional customer care.

It would be great if you also have

• High levels of resilience in a dynamic environment.
• Adaptability to respond quickly and effectively in crises.
• Experience in managing remote teams in a logistics or operations context.

Where your brilliance can take you

At Boots, we believe in nurturing talent and providing pathways for career growth. In this role, you will have the opportunity to develop your leadership skills and advance within the organisation. With a focus on operational excellence and customer care, you can expect to take on greater responsibilities and explore various career trajectories within our expansive network.

Rewards designed for you

• Boots Retirement Savings Plan

• Discretionary annual bonus

• Generous employee discounts

• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more athttp://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What’s next?

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.

Be brilliant with Boots.

• Level: Level 6
• Business area: Supply Chain
• Function: Warehousing & Logistics
• Keywords: Managing, Manager, Management, Delivery, Delivering, Drivers, Pharmacy
• Hours per week: 40
• Latitude,longitude 1: 55.980066757,-3.179687653
• Office use only: No
• Airport: No
• Company: UK Stores
• Division: 16 - United Kingdom
• Should this vacancy be excluded from being posted onto the Boots.jobs career site?: No
• Area: 104 - Edinburgh
• Job Code: FMM Pharmacy, Delivery & Collection Manager
• Store: 1034 - EDINBURGH
• Req Posted Date: 12-Oct-2026