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Benefits Specialist
LanceSoft Inc
- 🌏 Worldwide
- Remote
- 2 days ago
- $25 / hour
- triage
- Salesforce
- MS Office
- Costpoint
- Service Cloud
2 days ago
Job Duration:Temp Only - approx. 3 months thru 1/29/27 (could go longer)
Est. Pay Range: $25/hr on w2
Work Type: Remote (Mon-Fri. 8a-5p (or) 9a-6p)
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Overview/ Responsibilities:
Benefits Specialist:
Our client is looking for an amazingly talented Benefit Specialist to join their team! In this role you will get to work with our employees who have inquiries or issues relating to their benefit plans.
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What You'll Be Doing:
• Resolve employee questions, disputes, and issues with benefits programs in a timely manner
• Assist and advise employees who are enrolling in benefit plans
• Process benefit transactions in the HR systems in a timely manner
• Collaborate with other team members and functional areas to get the job done effectively and efficiently
• Serve as an informational resource for HR Call Center including but not limited to benefits, onboarding, off boarding and payroll policies and procedures
• Responds to benefit inquiries from managers and employees on plan provisions, benefit enrollments, status changes and other general benefit questions
• Ensure proper triage, escalation and effective resolution of more complex inquires to Benefits Manager
• Document all customer interactions using Salesforce case management system
• Back up other HR Shared Services Representatives, as needed.
• Performs additional HR tasks and/or special projects, as assigned.
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What Required Skills You'll Bring:
• Associate’s degree in human resources or related field
• Two years of related work experience in the field of benefit plan administration
• Two years customer service experience
• Foundational knowledge of HR, Benefits and Payroll concepts and ability to learn and retain policies and business processes.
• Ability to learn and use technology to perform job requirements, including but not limited to MS Office, Workday, CostPoint, TESS, E-verify, BT line, Chat platform, and case management via Service Cloud/Salesforce.
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What Desired Skills You'll Bring:
• Familiarity with benefit plan administration
• Effective verbal and written communication skills
• Strong time management, organizational and prioritization skills; ability to multi-task
• Ability to work independently and as part of a team
• Excellent customer service skills; ability to effectively communicate with team members and employees of all levels
Benefits Specialist · LanceSoft Inc