Benefits Manager, APAC, Benefits Experience and Technology

Join our APAC Benefits team and shape the employee experience for thousands of colleagues across Japan. In this role, you'll partner extensively with internal stakeholders and external partners on the strategy, design, and delivery of employee benefit programs that meet diverse employee needs while navigating complex regulatory requirements—making a tangible difference in how our colleagues experience work at Amazon.

As a Benefits Manager, you will lead benefit programs across Japan, based out of Tokyo. This role requires industry experience managing international benefits, strong organizational and analytical skills, and proven ability to manage multiple critical projects simultaneously. You will be responsible for developing and improving benefit programs and service delivery in a dynamic environment, identifying opportunities to support our diverse and rapidly growing business.

The successful candidate will design and deliver sustainable, scalable and employee-centric program design, operational strategy and delivery of benefit programs offered to Amazon employees. They partner extensively with internal stakeholders and external partners to develop and execute country-level multi-year roadmap for employee health & wellness benefits. They will be responsible for standard process design and documentation, new program roll-outs, policy and compliance processes, and Tier 3+ employee escalations, among others. They serve as day-to-day project leads, driving team progress toward established goals and effectively solving problems. In this role, they will be responsible for helping design and implement tools, processes, and/or data collection mechanisms used for reporting. The ideal candidate will be comfortable working independently in a dynamic environment with rapidly changing priorities.

To be successful in this role, they will need to be an innovative change agent with a strong bias for action and can communicate effectively with internal partners and external vendors and benefit providers. Strong candidates will have a demonstrated history of successfully managing large, complex initiatives, with experience in engaging with cross-functional teams and stakeholders to deliver results through leadership and influence.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

APACベネフィットチームの一員として、日本全国で働く数千人の従業員体験をより良いものにしていく仕事です。社内のステークホルダーや社外パートナーと幅広く連携しながら、多様な従業員ニーズと複雑な規制要件の両方に対応する福利厚生プログラムの戦略立案・設計・運営を担っていただきます。

東京を拠点に、日本全体の福利厚生プログラムをリードするベネフィットマネージャーとして、Amazonで働く仲間の日々の体験に直接インパクトを与えられるポジションです。

【主な業務内容】
- 従業員の健康・ウェルネスに関する福利厚生の国レベルの複数年ロードマップを策定・実行する
- 持続可能でスケーラブル、かつ従業員視点に立ったプログラムの設計・運営戦略を立案し実行する
- 標準プロセスの設計・文書化、新プログラムの展開、ポリシーおよびコンプライアンス対応を行う
- Tier 3以上の従業員エスカレーションに対応する
- プロジェクトリーダーとして、チームの進捗管理や課題解決を推進する
- レポーティングに使用するツール・プロセス・データ収集の仕組みの設計・導入を支援する

【求める人物像】
- 国際的な福利厚生管理の実務経験があり、優れた組織力・分析力を持つ方
- 複数の重要プロジェクトを同時に推進できる方
- 優先順位が目まぐるしく変わる環境でも自律的に動ける方
- 変革を推進する行動力があり、社内外の関係者と円滑にコミュニケーションが取れる方
- 大規模かつ複雑なプロジェクトをクロスファンクショナルなチームと連携しながら成果につなげた実績がある方

Amazonでは、最新のAI Tool, 生成AIを日々の業務の中に積極的に取り入れています。
AI Toolは私たちの意思決定のスピードを加速させ、私たちを本当に重要な「判断」と「議論」に集中させることを可能にしています。Amazon では学習を継続する文化が根付いているため、ご自身のペースでAIに関する知識を深めることができるリソースが用意されています。



Key job responsibilities
Design and Manage Benefit Programs – Develop and oversee Japan health and wellness programs that align with Amazon's Global Benefits Strategy while meeting statutory requirements and country-level regulatory considerations.

Lead Implementation Initiatives – Oversee all implementation activities for approved benefit programs, including vendor selection, project planning, resource coordination, and documentation of processes and policies through program stabilization.

Ensure Governance and Compliance – Monitor benefit programs to ensure alignment with Amazon's benefit philosophy and compliance with local legislation, while tracking costs, financial impact, and competitive positioning.

Drive Operational Excellence – Define and monitor benefits administration critical-to-quality (CTQ) metrics, perform root cause analysis on defects, and implement remediation. Lead pre- and post-implementation audits, troubleshoot issues, and correct errors identified.

Support Cyclical Events and Escalations – Manage annual enrollment, plan renewals, and Tier 3+ employee escalations. Work with internal employee support teams on appeals and exceptions intake, review, and determination.

Leverage AI and Technology – Utilize AI tools and automation to streamline benefits operations, enhance data analysis, and improve the employee experience. Identify opportunities to apply generative AI and machine learning to reporting, process optimization, and benefits communication.

Partner with Stakeholders and Vendors – Act as a trusted advisor to the APAC Benefits team, local HR, payroll, and external vendors, while directly managing vendor performance and ensuring a consistent, frustration-free employee experience.

福利厚生プログラムの設計・管理 – Amazonのグローバルベネフィット戦略に沿いつつ、法定要件および国レベルの規制要件を満たす日本の健康・ウェルネスプログラムを開発・管理する。

導入イニシアチブのリード – 承認された福利厚生プログラムの全導入活動を統括する。ベンダー選定、プロジェクト計画、リソース調整、プログラム安定化までのプロセスおよびポリシーの文書化を含む。

ガバナンスとコンプライアンスの確保 – 福利厚生プログラムがAmazonのベネフィット理念に沿い、現地法令に準拠していることを監視するとともに、コスト、財務影響、競争力を追跡する。

オペレーショナルエクセレンスの推進 – 福利厚生管理のCTQ（Critical-to-Quality）指標を定義・監視し、欠陥の根本原因分析を行い、改善策を実施する。導入前後の監査をリードし、問題のトラブルシューティングを行い、特定されたエラーを修正する。

定期イベントおよびエスカレーション対応 – 年次加入手続き、プラン更新、Tier 3以上の従業員エスカレーションを管理する。社内の従業員サポートチームと連携し、不服申立ておよび例外対応の受付、レビュー、決定を行う。

AIとテクノロジーの活用 – AIツールや自動化を活用して福利厚生業務を効率化し、データ分析を強化し、従業員体験を向上させる。生成AIや機械学習をレポーティング、プロセス最適化、福利厚生コミュニケーションに適用する機会を特定する。

ステークホルダーおよびベンダーとの連携 – APACベネフィットチーム、現地HR、給与担当、社外ベンダーの信頼されるアドバイザーとして活動し、ベンダーパフォーマンスを直接管理し、一貫したフラストレーションフリーな従業員体験を確保する。

A day in the life
As a Benefits Manager, you'll focus on developing and enhancing employee benefit programs that serve our growing Japan workforce. You'll spend your time collaborating with human resources teams, finance partners, and external benefit providers to ensure our programs remain competitive and analyzing benefit utilization data to identify gaps, meeting with employee groups to understand their needs, coordinating with legal and compliance teams on regulatory changes, and presenting program recommendations to leadership. You'll also work on special projects like launching new benefit offerings, executing change management strategies for new or modified plans, and redesigning existing programs to better serve our diverse employee population.

ベネフィットマネージャーの日々の業務は、拡大を続ける日本の従業員に向けた福利厚生プログラムの開発・改善が中心です。

人事チーム、ファイナンスパートナー、外部の福利厚生プロバイダーと連携しながら、プログラムの競争力を維持・向上させていきます。具体的には、以下のような業務に取り組みます。

- 福利厚生の利用データを分析し、改善すべきポイントを特定する
- 従業員との対話を通じてニーズを直接把握する
- 法務・コンプライアンスチームと連携し、規制変更への対応を進める
- プログラムの改善提案をまとめ、リーダーシップに提示する

また、以下のような特別プロジェクトにも携わります。
- 新たな福利厚生制度の導入
- プラン変更に伴うチェンジマネジメントの推進
- より多様な従業員ニーズに対応するためのプログラム再設計

About the team
We are a dedicated group committed to supporting our colleagues through comprehensive, thoughtful benefit programs. Our team works across multiple countries in the APAC region to ensure that employees have access to benefits that matter to them—whether that's health coverage, wellness programs, or implementation of global programs. We partner closely with colleagues in human resources, finance, legal, and operations to align our benefit strategy with Amazon's broader people priorities. Our vision is to create benefit programs that are not only competitive and compliant but also responsive to the evolving needs of our diverse workforce. When you join us, you'll be part of a collaborative group that values partnership, continuous improvement, and a deep commitment to supporting our colleagues' wellbeing.

私たちは、充実した福利厚生プログラムを通じて従業員の暮らしを支えることに情熱を持つチームです。APAC地域の複数の国を担当し、健康保険やウェルネスプログラム、グローバル施策の展開など、従業員にとって本当に大切な福利厚生を届けることに取り組んでいます。

人事・ファイナンス・法務・オペレーションの各チームと密に連携しながら、福利厚生の方針をAmazon全体のピープル戦略と一貫性のある形で推進しています。

私たちが目指すのは、単に競争力があり法令に準拠しているだけでなく、多様な従業員の変化するニーズに寄り添い続ける福利厚生の実現です。

このチームでは、パートナーシップを重視し、継続的な改善を追求しながら、従業員のウェルビーイングに本気で向き合う仲間と一緒に働くことができます。

Basic qualifications

- Bachelor's degree in business, finance, HR or a related field
- Experience in employee benefit plan design including healthcare, workers compensation and pension schemes along with associated complexities of plan administration, associated payroll processes, country level regulatory requirements and benefits program taxability
- Speak, write, and read fluently in Japanese
- Speak, write, and read fluently in English
- Experience in program or project management
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience working with customers with a passion for delivering exceptional service
- Experience in data analysis and extracting insights to make data-backed business decisions
- Experience driving improvement programs in the operations, engineering and support fields
- Knowledge of Microsoft Office including PowerPoint, Excel, and Word
- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
- Knowledge of general AI tools

Preferred qualifications

- Experience creating and implementing large-scale programs
- Experience driving projects to improve operations and support-related processes
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
- Experience working with or evaluating AI systems
- 6+ years of experience managing large-scale employee benefits in Japan including Health Insurance Association (HIA) management, associated vendor management, and program development and delivery

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