Benefits Analyst

Top 5 Skills:

· Experience managing leaves in the US and Canada

· 2-3 yrs experience customer/employee inquiry management

· Advanced communication skills- be comfortable to communicate complex leave regulations

· 2-3 yrs Intermediate to advanced understanding of US healthcare and absence management landscape

Technologies:

· Servicenow and absence management system experience

Required Education and Years of Experience:
• Bachelor's degree and 2+ years of Benefits, Human Resources, Finance, or related work experience.
OR
Associate's degree and 4+ years of Benefits, Human Resources, Finance, or related work experience.
OR
High School Diploma or equivalent and 6+ years of Benefits, Human Resources, Finance, or related work experience.

*Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.

Job Description:

Leave of absence Experience Required:

Process Leave Requests: Handle intake, eligibility verification, and tracking for medical, personal, parental, military, and disability leaves.

Ensure Legal Compliance: Administer and monitor leaves in line with federal, state, and local regulations such as the Family and Medical Leave Act ( FMLA), Americans with Disabilities Act ( ADA), and state-specific paid family leave laws.

Manage Case Documentation: Send out required notices, collect medical certifications, track intermittent or reduced schedule leaves, and maintain confidential employee files.

Coordinate Return to Work: Support smooth transitions back to the workplace, including facilitating the interactive process for reasonable accommodations and modified work schedules

Collaborate Across Teams: Partner with payroll, benefits, department managers, and external leave vendors to coordinate pay continuity, disability benefits, and operational coverage.

Advise & Support: Guide employees and leadership through leave policies, benefit interactions (such as paid time off or short/long-term disability), and expected timelines with empathy and clarity

State Agency Filings: Complete and submit all mandatory statutory documentation to the California EDD Voluntary Plan Group , including Report of Voluntary Plan Disability Claim (DE 2523) and Voluntary Plan Family Leave Claim (DE 2523F)

Canada: Payroll & Benefits Coordination: Work with Payroll and Benefits teams to handle Record of Employment (ROE) updates, EI (Employment Insurance) sickness benefits coordination, benefit premium deductions, and timecard coding

Mexico: IMSS Coordination: Coordinate claims, disability certificates ( incapacidades ), and documentation with the Mexican Social Security Institute ( Instituto Mexicano del Seguro Social, IMSS ). Partner with local payroll and in-country HR teams to ensure accurate salary adjustments, IMSS subsidy calculations, and benefit continuations during time off.

Principal Duties and Responsibilities:
• Applies knowledge of benefits principles, processes, and best practices to provide support for programs related to employee benefits (e.g., Medical/Dental/Vision Plans, Retirement Plan, Vacation, Sick Leave, etc.).
• Collaborates with benefits team members, HR partners, external vendors, and other internal functional areas to complete work.
• Provides support for external vendor related activities (e.g., new vendor implementation, vendor audits, vendor renewals, vendor market searches, contract negotiations and amendments as well as non-disclosure, quarterly review of vendor access, onsite vendor personnel, etc.).
• Gathers and analyzes data to make recommendations and assist in making decisions regarding benefits-related topics and projects.
• Writes and organizes documentation for benefits-related employee inquiries, decisions, and/or projects.
• Seeks knowledge on the evolving regulatory environment, benefits vendors and products, and other areas related to benefits.

• Works cross-functionally with Procurement, Finance, Tax, and Internal Audit teams to provide support and ensure our existing benefits programs are accurately reported and compliant with applicable legislative and regulatory requirements; identifies way to streamline efficiencies.

Level of Responsibility:
• Works under supervision.
• Decision-making may affect work beyond immediate work group.
• Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc.
• Works within the prescribed budgetary objectives of the department.
• Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively.

Physical Requirements (Lifting, outdoor work, travel):If “yes” please specify max weight for each category *Note, no assignments can have an individual lift over 50 lbs. Anything over 50 lbs. required a two-person lift.

· Job is predominately sitting at a desk

Driving Requirements:

Are their driving responsibilities no matter how minimal with this role? None