Benefits Administrator

Benefits Administrator

Essential Duties and Responsibilities

Benefits Administration

· Assist with the administration of employee benefit programs, including medical, dental, vision, life insurance, disability, retirement, voluntary benefits, and wellness programs.

· Support employee benefit enrollments, changes, and terminations in HRIS and carrier systems.

· Monitor and track new hire benefit enrollments to ensure timely and accurate processing.

· Respond to employee inquiries regarding benefit plans, eligibility, enrollment, and claims, providing excellent customer service.

· Maintain accurate employee benefit records and ensure data integrity within HRIS and vendor systems.

· Manage the benefits email inbox by coordinating case assignments, providing prompt and accurate responses to employee inquiries, and escalating complex issues to the appropriate stakeholders for resolution.

Auditing and Reconciliation

· Conduct monthly benefits audits and invoice reconciliations to ensure billing accuracy.

· Review carrier invoices and identify discrepancies for investigation and resolution.

Employee Communications and Education

· Assist in developing and distributing employee benefit communications, announcements, postings, and educational materials.

· Support benefit enrollment campaigns and wellness program promotions.

· Conduct presentations and communicate benefits information during new employee orientation sessions and small group meetings.

· Promote employee awareness of available benefit programs and wellness resources.

Wellness Programs and Employee Engagement

· Coordinate and support employee wellness initiatives, programs, and events.

· Collaborate with internal teams and external vendors to plan and execute wellness activities.

Projects and Administrative Support

· Assist with benefit-related projects, annual enrollment activities, system implementations, process improvements, and vendor transitions.

· Support testing and validation of HRIS and benefits system changes.

· Perform other benefits and HR-related duties as assigned.

Requirements:

· 2+ years of experience in benefits administration or related field.

· Strong attention to detail and ability to manage multiple priorities.

· Strong verbal and written communication skills

· Demonstrated problem-solving and analytical abilities.

· Excellent communication and customer service skills.

· Proficient in Microsoft Office Suite and experience with HRIS systems preferred.

· Ability to maintain confidentiality and handle sensitive information in a professional manner.