Behavioral Health Helpline Coordinator – Lead Clinical | Direct Hire

Position Overview

Under the direction of the supervisor, the Behavioral Health Helpline Coordinator serves in a lead capacity for day-to-day operations and clinical oversight within the areas of responsibility. Performs as a member of the multidisciplinary treatment team in accordance with Indiana licensure standards. Develops and maintains consultative and liaison relationships with a variety of internal and external stakeholders and provides emergency services as required.

Are you a licensed clinician ready to lead? We have a permanent, direct hire opening for a Behavioral Health Helpline Coordinator at a large regional health system in Fort Wayne, Indiana. This is a full-time evening shift role supporting a 24/7 crisis and behavioral health telephonic helpline.

What You'll Do

Lead day-to-day clinical operations for a live behavioral health helpline, providing oversight and guidance to Helpline Specialists handling crisis calls. You'll conduct telephonic crisis intervention, suicide risk assessment (C-SSRS), and real-time triage — connecting callers in crisis or seeking behavioral health support to the right level of care. You'll also oversee staff training, lead process improvement initiatives, and serve as a clinical liaison across departments.

Requirements

• Master's degree in social work, counseling, psychology, or related mental health field
• Active LCSW, LMFT, or LMHC (Indiana) — must be able to bill independently
• 3–5 years of licensed clinical therapy experience
• C-SSRS competency required upon hire
• EMR and Microsoft Office experience preferred
• Background in intake, triage, or crisis line operations a plus

Why This Role

• Permanent direct hire — full benefits, PTO, and retirement from day one
• Evening shift with a consistent, long-term schedule
• Lead-level role with real influence over team operations and clinical standards
• Mission-driven work making a difference for individuals in behavioral health crisis