Behavioral Health Care Coordinator

Summary/
Objective

The Behavioral Health Care Coordinator is a core member of the care team, including the patient’s medical provider and psychiatric consultant, and the larger primary care team. The Behavioral Health Care Coordinator is responsible for supporting and coordinating the mental and physical health of patients, under the guidance of the medical provider and when appropriate, other mental health and substance use providers.  

Essential Functions

• Scheduling appointments for behavioral health, substance use disorder, and psychiatric providers
• Provides education and community resources for mental health conditions and addiction management services
• Coaches and encourages patients in the self-management of their health issues by promoting SMART goals
• Closing the loop to all behavioral health, substance use, and other psychiatric related referrals to increase access to care
• Assists with transitions of care from the emergency department or inpatient facilities for patients with behavioral health, substance use disorders, or psychiatric related conditions
• Provides and explains discharge instructions and patient education. Allowing patients the opportunity to have any questions or concerns answered prior to leaving their appointments
• Coordinates and provides access to individual and family support services
• Provides follow up to patients to find out if they are meeting their goals and how to overcome barriers
• Effectively communicates with the patient’s care team / PCP, to exchange information about the patient, to gain insight into the patient’s clinical challenges and to give updates on progress made with care management and self-management support services
• Maintains top quality proficiencies across all training areas in daily work.
• Attends meetings and training sessions as required.
• Executes other assigned tasks as requested by management.
   

*These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities.  The position will include other duties as assigned and duties are subject to change at the management's discretion.

Competencies

• Planning and strategic foresight
• Responsible Decision Making and Problem Solving
• Integrity and accountability
• Innovation and creativity
• Adaptive and flexible
• Leadership, teamwork, and conflict resolution
• Professionalism and work ethic
• Empathy

Work Environment

Work is performed in an ambulatory care environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.

Travel

Travel outside of Northshore locations will be rare for this position.

Required Role Qualifications

• Minimum required education per state of Indiana/HRSA
• Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensing
• 1 year of behavioral health and/or coordination experience
• Valid CPR certification

Preferred Role Qualifications

• Two years of experience working within a healthcare setting.
• Bilingual preferred

Required Skills

• Ability to analyze situations and solve problems at strategic and tactical levels
• Excellent interpersonal and customer service skills
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Practiced at organization and planning
• Employ Critical thinking and problem solving
• Maintains composure and operates with emotional intelligence
• Ethical reasoning and decision-making
• Strong attention to detail
• Receptive and responsive to feedback
• Excellent verbal and written communication skills
• Time management, prioritization, and sense of urgency
• Proficient with Microsoft Office Suite or related software
   

Physical, Visual, and Audible Requirements

1. I acknowledge that I may be exposed to infectious and contagious diseases.
2. I acknowledge that I may be in contact with patients under a wide variety of circumstances.
3. I acknowledge that I can handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures.
4. I acknowledge that I may occasionally be subject to irregular working hours.
5. I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary.

*Reasonable accommodations can be made to enable people with disabilities to perform the essential functions of the job described.