Bar & Beverage Manager

Scope of Position

The Bar & Beverage Manager is responsible for bar/lounge daily shift operations and supervision of staff. He/She assists with promoting the lounge, menu planning, managing property liquor inventories and controls. The B&B Manager strives to ensure guest and Associate satisfaction while maintaining the operating budget. He/she will strengthen the food and beverage/culinary team by assisting in other outlets beverage programming with the direction from senior leadership.

Position Requirements

• At least 3 years’ experience in a leadership role in a food and beverage environment.
• Strong restaurant and bar operational background within a luxury setting.
• Possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
• Must have excellent organizational, interpersonal and administrative skills.
• Must be highly knowledgeable regarding beverage trends, product launches, vendor negotiations, beverage costing, and staff beverage training.
• Must be able to create experiential bar programming through the year including specialized holiday programming within the venues.

Responsibilities

• Manage day-to-day operations, ensure quality standards and meet the expectations of guests on a daily basis.
• Understand Associate positions well enough to perform duties in Associates absence.
• Manage bar service delivery in venues to ensure excellent service from point of entry to departure (e.g., greetings from cocktail server and bartender, speed of order taking and beverage delivery, fulfillment of special requests, collection of payment and invitation to return).
• Review staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Develop specific goals and plans to prioritize, organize and accomplish work.
• Meet with guests on an informal basis during their visit to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Oversee the financial aspects of the department including purchasing and payment of invoices.
• Maintain the productivity level of Associates.
• Ensure property policies are administered fairly and consistently.
• Assist in production of the payroll, reports, forecasts, inventory and budget for food and beverage operations.
• Perform daily walk-through of lounge to ensure full compliance with Department of Health regulations and JW Marriott Turnberry Miami Resort & Spa standards.
• Recruit, interview, and hire Associates; conduct performance appraisals, coach and counsel, progressive corrective action, motivate, develop and train.
• Ensure Associates receive on-going training to understand guest expectations for all venues and menu launches.
• Ensure all daily rehearsal meetings are conducted.
• Conduct departmental meetings and communicate a clear and consistent message regarding the departmental goals to produce desired results.
• Implements beverage policy and procedures throughout the property.
• Manages in compliance with all local, state and federal beverage and liquor laws.
• Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
• Maintains the master beverage costing file and recipes within Birch Street.
• Monitors adherence to all liquor control policies and procedures.
• Attends pre-convention and post-convention meetings as needed to understand group needs.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
• Maintains food handling and sanitation standards.
• Assists with developing menus and promotions as necessary.
• Trains staff on liquor control policies and procedures.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures associates understand expectations and parameters.

• Any other reasonable duties as required by management.

Education

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus. 
• Knowledge of proper chemical handling, cleaning techniques and use of equipment machinery.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.  This role is primarily an evening shift but with flexibility to assist in other venues as needed.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook). Proficiency in Birch Street, Avero, and Agilysys are highly preferred.

Physical Requirements

• Must be able to work in a fast paced environment.
• Must be physically fit in order to lift, pull and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.