Banking Customer Service

Job Title: Banking Customer Service
Location: Columbus, OH
Duration: 6 Months (Possibility of Extension)
Pay Rate: $19.17/hr on W2

Overview:
Provide accurate phone support for brokerage account inquiries, including cash management, online platforms, and general account services. The role requires the ability to perform in a metrics-driven, fast-paced environment.

Key Responsibilities:
• Handle inbound calls related to brokerage products and digital services
• Provide accurate information while meeting performance and quality targets
• Assist customers with cash management, website, mobile app, and general account inquiries
• Adapt quickly to operational changes in a busy financial services environment

Requirements:
• Bachelor's degreeor prior contact center/customer service experience
• Professional communication and customer-focused mindset
• Ability to multitask and work effectively in a team environment
• Commitment to delivering high-quality customer service