Banking Central Operations,Back-Office Operations Specialist

• Process returned deposits, returned checks, deposit corrections, adjustments, unposted items, and routine exception items.
• Review in-clearing checks and process ACH exceptions, including returns and International ACH Transactions (IATs).
• Research discrepancies, document actions taken, and route complex or higher-risk exceptions for escalated review.
• Prepare and transmit customer wire transfers.
• Maintain accurate records and complete assigned queue work within established deadlines and service-level agreements (SLAs).
• Handle customer inquiries via email and respond to internal requests across phone, email, and approved channels.
• Assist branches with monthly operational certifications, including dormant accounts, key inventory, internal check reviews, and alarm testing.
• Perform routine account maintenance and support fellow team members as needed.

Required qualifications for the position include:

• High school diploma or equivalent.
• Three years of experience in bank or credit union central operations, deposit services, or related back-office functions.
• Working knowledge of deposit account processing, customer identification requirements (CIP/KYC), and operational controls.
• Experience with OFAC screening and related compliance procedures.
• Strong attention to detail with the ability to manage competing priorities and time-sensitive queues.
• Sound judgment with the ability to identify unusual activity, adhere to escalation protocols, and protect confidential information.
• Strong written and verbal communication skills paired with a service-oriented mindset.
• Proficiency in learning and navigating multiple core banking systems.
• Demonstrated ability to work independently, collaborate cross-functionally, and adapt smoothly as priorities shift.